Unit of competency Outline
Date retreived
22/07/2026 1:37 AM AWST
22/07/2026 1:37 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct a Keno game
Conduct a Keno game
Unit of competency
National Code
SITHGAM003A
SITHGAM003A
State Code
S6405
S6405
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/10/2008
Field of Education
110101 - Hospitality
Original Release Date
28/10/2008
Nominal Hours
5
Description
This unit describes the performance outcomes, skills and knowledge required to conduct a Keno game.In some States and Territories, responsible conduct of gambling or gaming is a requirement of state and territory legislation. This is addressed in SITHGAM006A Provide responsible gambling services.
Notes
Elements and Performance Criteria
1 Advise customers on features of Keno.
- 1.1 Provide information to customers on the operation of Keno games.
- 1.2 Advise customers on Keno promotions where appropriate.
- 1.3 Respond to customer complaints and queries courteously according to enterprise procedures.
2 Process bet types.
- 2.1 Identify and confirm verbal and standard entry bet types correctly.
- 2.2 Process bet types according to designated procedures.
3 Pay out prizes.
- 3.1 Check tickets through the card reader, scanner or by serial number.
- 3.2 Process cash and cheque payouts according to pre-set limits.
- 3.3 Perform cash and cheque transactions according to agency and system limits.
- 3.4 Refer large payouts, bets, cash-ins and cash-outs to the appropriate person.
4 Cancel tickets.
- 4.1 Cancel tickets through the card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures according to enterprise procedures.
- 4.2 Re-issue tickets where required according to enterprise procedures.
5 Operate General Functions.
- 5.1 Consider General Functions and use when necessary according to authorisedlimitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information.
- 5.2 Seek authorisation from the appropriate person where required.
6 Clean and maintain terminals.
- 6.1 Clean card readers regularly.
- 6.2 Change new paper rolls and ribbons as appropriate.
- 6.3 Identify maintenance problems promptly and take appropriate measures.
7 Monitor security of Keno operations.
- 7.1 Follow Keno rules according to enterprise and legislative requirements.
- 7.2 Use the terminal disable function when appropriate.
- 7.3 Handle and balance cash and float according to enterprise procedures.
- 7.4 Where appropriate, call the Keno Hotline for assistance.
- 7.5 Observe players and onlookers and note and report unusual practices accurately and promptly.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Information to be provided to customers must include:
completion of entry forms
verbal entries
lodgement of forms
bet types
prize schedules
player rules, conditions and limits
display of winning numbers
collection of payments
explanation of receipt tickets.
Kenogames may include:
standard game
Set Bets and Superplay
Way Bets
system bets
Quick Pick
Mystery Pick
Heads or Tails.
Keno promotions may include:
re-play numbers
benefit selling
awareness of and compliance with responsible gaming practices.
Appropriate measures to be taken in cases of cancellation of tickets and maintenance problems may include:
calling the Keno Hotline where applicable
normal enterprise procedures.
General Functions include options to assist the operator in administrative and functional procedures, and may include:
previous game results
balancing procedures
sign on or sign off
cash high or cash low.
Limitations and responsibilities of operators may be:
determined by individual enterprise policies.
Maintenance may include:
checking paper feed
resetting card reader.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Information to be provided to customers must include:
completion of entry forms
verbal entries
lodgement of forms
bet types
prize schedules
player rules, conditions and limits
display of winning numbers
collection of payments
explanation of receipt tickets.
Kenogames may include:
standard game
Set Bets and Superplay
Way Bets
system bets
Quick Pick
Mystery Pick
Heads or Tails.
Keno promotions may include:
re-play numbers
benefit selling
awareness of and compliance with responsible gaming practices.
Appropriate measures to be taken in cases of cancellation of tickets and maintenance problems may include:
calling the Keno Hotline where applicable
normal enterprise procedures.
General Functions include options to assist the operator in administrative and functional procedures, and may include:
previous game results
balancing procedures
sign on or sign off
cash high or cash low.
Limitations and responsibilities of operators may be:
determined by individual enterprise policies.
Maintenance may include:
checking paper feed
resetting card reader.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to operate Keno equipment within enterprise acceptable timeframe and according to procedures
compliance with responsible gambling legislation or requirements
awareness of security issues and compliance with security procedures
processing a variety of bet types, payouts and cancellations within realistic timeframes.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using a Keno terminal, facilities and equipment, including online Keno terminal and display medium and Keno betting stationery
interaction with others to allow opportunities to respond to different customer service requirements and issues
integration and management of multiple transactions and activities including typical customer and equipment problems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate processing a variety of bets
oral or written questions to assess knowledge of the Keno product, gaming legislation and enterprise procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHGAM001A Attend gaming machines
SITHGAM006A Provide responsible gambling services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to operate Keno equipment within enterprise acceptable timeframe and according to procedures
compliance with responsible gambling legislation or requirements
awareness of security issues and compliance with security procedures
processing a variety of bet types, payouts and cancellations within realistic timeframes.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using a Keno terminal, facilities and equipment, including online Keno terminal and display medium and Keno betting stationery
interaction with others to allow opportunities to respond to different customer service requirements and issues
integration and management of multiple transactions and activities including typical customer and equipment problems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate processing a variety of bets
oral or written questions to assess knowledge of the Keno product, gaming legislation and enterprise procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHGAM001A Attend gaming machines
SITHGAM006A Provide responsible gambling services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2108 | THHBG03B | Conduct a keno game | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF655 | SITHGAM204 | Conduct Keno games | Unit of competency |
