Unit of competency Outline

Date retreived
22/07/2026 3:07 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate a TAB outlet

Operate a TAB outlet

Unit of competency
National Code
SITHGAM203
State Code
WF654
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/01/2013
View on TGA
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
110101 - Hospitality
Original Release Date
31/05/2013
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers.
Notes
Elements and Performance Criteria
1. Set up a TAB outlet.
  • 1.1 Turn on machines and log on.
  • 1.2 Extract and action messages from machines.
  • 1.3 Carry out opening procedures according to TAB guidelines and organisational procedures.
  • 1.4 Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.
  • 1.5 Check TAB environment for appropriate cleanliness, temperature and lighting.
2. Advise customers on TAB operations and regulations.
  • 2.1 Advise customers on TAB procedures according to legislative requirements and organisational procedures.
  • 2.2 Respond appropriately and courteously to customer queries, requests and complaints.
3. Operate the TAB betting machine.
  • 3.1 Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.
  • 3.2 Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
4. Perform TAB terminal accounting and security procedures.
  • 4.1 Complete end of shift balance according to organisational procedures.
  • 4.2 Balance dockets for cash payments.
  • 4.3 Pay out correct winnings to customers.
  • 4.4 Verify large payments according to organisational procedures.
  • 4.5 Monitor security of cash and venue according to organisational procedures.
  • 4.6 Observe customers and onlookers and note and report unusual practices promptly.
5. Monitor daily racing activities.
  • 5.1 Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB.
  • 5.2 Update wall lists as new information is received.
6. Clean and maintain TAB equipment.
  • 6.1 Clean machines according to TAB guidelines and work health and safety regulations.
  • 6.2 Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
  • 6.3 Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Opening procedures includes:
daily form service
displaying form guides, race lists and sports lists
posting TAB race lists
programming odds monitors with the day’s and night’s meetings
restocking ticket bins and trays.
TAB procedures includes:
compilation of bet tickets for the various bet types:
win and place
quinella
double
daily double
trifecta
superfecta
all up
mystery bet
footy TAB
pick the margin
pick the result
sports bet
favourite number
quartet
collection of winnings
display of race types, including horses, greyhound and harness and their results
fixed odds
lodgement of forms
sports TAB
TAB telephone accounts.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
follow opening procedures, including:
daily form service
displaying form guides, race lists and sports lists
posting TAB race lists
programming odds monitors with the day’s and night’s meetings
restocking ticket bins and trays
process a variety of bet types
coordinate multiple transactions and activities, including typical customer and equipment problems
comply with responsible gambling legislation, codes of practice or requirements
integrate knowledge of:
security issues
TAB procedures including:
compilation of bet tickets for different bet types
collection of winnings
display of race types, including horses, greyhound and harness and their results
fixed odds
lodgement of forms
sports TAB
TAB telephone accounts.
Context of and specific resources for assessment
Assessment must ensure use of:
TAB facilities, terminals and equipment, including:
TAB stationery and form guides
replacement parts and cleaning materials for equipment
Austext and teletext facilities and television monitors
ticket bins
other people with whom the individual can interact.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of individual processing bets or carrying out simple machine repairs and maintenance
evaluation of tickets processed by the individual
use of roleplays to demonstrate the provision of advice and information to customers on TAB
oral or written questioning to assess knowledge of TAB procedures, gaming legislation and organisational procedures
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITHGAM202 Attend gaming machines.
Replaces
State Code National Code Title Type
S6404 SITHGAM002A Operate a TAB outlet Unit of competency
Replaced By
State Code National Code Title Type
AWR69 SITHGAM003 Operate a TAB outlet Unit of competency