Unit of competency Outline

Date retreived
23/07/2026 7:32 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate a TAB outlet

Operate a TAB outlet

Unit of competency
National Code
SITHGAM003
State Code
AWR69
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110101 - Hospitality
Original Release Date
12/07/2016
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers on TAB operations and regulations.The unit applies to all sectors of the hospitality industry that operate a TAB outlet and to frontline service personnel who operate under general supervision within established procedures.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM001 Provide responsible gambling services.
Notes
Elements and Performance Criteria
1. Set up a TAB outlet.
  • 1.1.Carry out opening procedures according to TAB guidelines and organisational procedures.
  • 1.2.Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.
  • 1.3.Ensure cleanliness, temperature and lighting of TAB environment.
2. Advise customers on TAB operations and regulations.
  • 2.1.Advise customers on TAB procedures according to legislative requirements and organisational procedures.
  • 2.2.Respond to customer queries, requests and complaints according to organisational standards.
3. Operate TAB betting machine.
  • 3.1.Follow TAB operations and administration manuals for operating a TAB betting machine.
  • 3.2.Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
4. Update daily racing activity information.
  • 4.1.Obtain information on daily racing activities through appropriate sources.
  • 4.2.Update wall lists as new information is received.
5. Perform TAB terminal accounting and security procedures.
  • 5.1.Balance dockets for cash payments.
  • 5.2.Pay out correct winnings to customers.
  • 5.3.Verify large payments according to organisational procedures.
  • 5.4.Monitor security of cash and venue according to organisational procedures.
  • 5.5.Observe customers and onlookers and note and report unusual practices promptly.
  • 5.6.Complete end-of-shift balance according to organisational procedures.
6. Clean and maintain TAB equipment.
  • 6.1.Clean machines according to TAB guidelines and work health and safety regulations.
  • 6.2.Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
  • 6.3.Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.
No information
No information
Replaces
State Code National Code Title Type
WF654 SITHGAM203 Operate a TAB outlet Unit of competency
Replaced By
State Code National Code Title Type
OEA81 SITHGAM024 Operate a TAB outlet Unit of competency