Unit of competency Outline

Date retreived
22/07/2026 11:37 PM AWST

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Operate a TAB outlet

Operate a TAB outlet

Unit of competency
National Code
SITHGAM024
State Code
OEA81
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110101 - Hospitality
Original Release Date
18/10/2022
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers on TAB operations and regulations.The unit applies to all sectors of the hospitality industry that operate a TAB outlet and to frontline service personnel who operate under general supervision within established procedures.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM022 Provide responsible gambling services.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Set up a TAB outlet.
  • 1.1. Carry out opening procedures according to TAB guidelines and organisational procedures.
  • 1.2. Set up Austext or Teletext facilities, ensuring pages and sub-pages are correctly displayed on television sets.
  • 1.3. Ensure cleanliness, temperature and lighting of TAB environment.
2. Advise customers on TAB operations and regulations.
  • 2.1. Advise customers on TAB procedures according to legislative requirements and organisational procedures.
  • 2.2. Respond to customer queries, requests and complaints according to organisational standards.
3. Operate TAB betting machine.
  • 3.1. Follow TAB operations and administration manuals for operating a TAB betting machine.
  • 3.2. Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
4. Update daily racing activity information.
  • 4.1. Obtain information on daily racing activities through appropriate sources.
  • 4.2. Update wall lists as new information is received.
5. Perform TAB terminal accounting and security procedures.
  • 5.1. Balance dockets for cash payments.
  • 5.2. Pay out correct winnings to customers.
  • 5.3. Verify large payments according to organisational procedures.
  • 5.4. Monitor security of cash and venue according to organisational procedures.
  • 5.5. Observe customers and onlookers and note and report unusual practices promptly.
  • 5.6. Complete end of shift balance according to organisational procedures.
6. Clean and maintain TAB equipment.
  • 6.1. Clean machines according to TAB guidelines and work health and safety regulations.
  • 6.2. Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
  • 6.3. Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.
No information
No information
Replaces
State Code National Code Title Type
AWR69 SITHGAM003 Operate a TAB outlet Unit of competency