Unit of competency Outline

Date retreived
22/07/2026 11:13 PM AWST

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Provide valet service

Provide valet service

Unit of competency
National Code
SITHACS301
State Code
WF588
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
30/07/2013
View on TGA
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
110101 - Hospitality
Original Release Date
31/05/2013
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.
Notes
Elements and Performance Criteria
1. Display professional valet standards.
  • 1.1 Build rapport with clients through effective interpersonal communication.
  • 1.2 Provide personalised, quality service through familiarity with individual needs and preferences.
  • 1.3 Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  • 1.4 Agree scope of services required with client.
  • 1.5 Follow grooming and communication protocols, according to organisation standards.
  • 1.6 Maintain confidentiality about client property and activities.
2. Care for client property.
  • 2.1 Unpack, store and pack luggage according to instructions.
  • 2.2 Prepare and present clothes appropriately, ready for use.
  • 2.3 Clean shoes using suitable cleaning agents.
  • 2.4 Use hygienic work practices.
  • 2.5 Make or organise repairs to personal items as required.
  • 2.6 Organise other property as agreed with the client.
3. Arrange services for clients.
  • 3.1 Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  • 3.2 Offer and provide assistance in organising services to meet individual needs and requests.
  • 3.3 Confirm details of services with clients.
  • 3.4 Monitor and adjust services to ensure client needs are met.
  • 3.5 Maintain accurate records of services according to organisational procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Services may include:
liaison with client networks:
business
private
maintenance of client:
living environment
property
organisation of:
excursions
restaurant bookings
room service
special functions
theatre bookings
travel arrangements
provision of personalised advice:
hairdressing
medical
legal
shopping
vehicle services:
parking
retrieval of vehicle.
Organisations that offervalet or butler services may include:
accommodation properties:
hotels
government departments
resorts
business corporations
personal service agencies.
Hygienic work practicesmay include:
following personal hygiene standards
preventing contamination of food contact surfaces
responding
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
build rapport and respond to diverse individual client needs through effective communication
maintain high standards of personal presentation
care for different types of client property, including luggage and clothing
organise special services to meet varying client needs
demonstrate knowledge of professional valet services and standards.
Context of and specific resources for assessment
Assessment must ensure use of:
other people with whom the individual can interact
luggage, clothing, footwear and other personal effects
equipment for care of personal clothing and other effects.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual completing valet or butlerrelated tasks, including interaction
with clients
inspection of items prepared or organised by the individual, such as clothing, or unpacked or
packed luggage
review of guest evaluations
review of documentation prepared by the individual in relation to the organisation of particular
services
use of roleplays to assess interpersonal skills
oral or written questioning to assess knowledge of typical valet or butler services, procedures
for organising different types of services and protocol requirements
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by
the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXCCS401 Enhance the customer service experience.
Replaces
State Code National Code Title Type
WB934 SITHACS008B Provide valet service Unit of competency
Replaced By
State Code National Code Title Type
AWS36 SITHACS006 Provide valet service Unit of competency