Unit of competency Outline

Date retreived
23/07/2026 4:54 PM AWST

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Provide valet service

Provide valet service

Unit of competency
National Code
SITHACS006
State Code
AWS36
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110101 - Hospitality
Original Release Date
12/07/2016
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.The unit applies to individuals who provide personalised client services, usually in commercial accommodation establishments. They work independently with limited guidance from others.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Display professional valet standards.
  • 1.1.Build rapport with clients through effective interpersonal communication.
  • 1.2.Identify individual client needs and preferences and provide personalised service in line with professional valet standards.
  • 1.3.Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  • 1.4.Agree on scope of required services with client.
  • 1.5.Follow grooming and communication protocols, according to organisational standards.
  • 1.6.Maintain confidentiality about client property and activities.
2. Care for client property.
  • 2.1.Unpack, store and pack luggage according to instructions.
  • 2.2.Prepare and present clothes appropriately, ready for use.
  • 2.3.Clean shoes using suitable cleaning agents.
  • 2.4.Make or organise repairs to personal items as required.
  • 2.5.Organise other property as agreed with client.
3. Arrange services for clients.
  • 3.1.Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  • 3.2.Offer and provide assistance in organising services to meet individual needs and requests.
  • 3.3.Confirm details of services with clients.
  • 3.4.Monitor and adjust services to ensure client needs are met.
  • 3.5.Maintain accurate records of services according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
WF588 SITHACS301 Provide valet service Unit of competency
Replaced By
State Code National Code Title Type
OEB67 SITHACS014 Provide valet services Unit of competency