Unit of competency Outline

Date retreived
22/07/2026 3:16 PM AWST

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Provide valet services

Provide valet services

Unit of competency
National Code
SITHACS014
State Code
OEB67
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110101 - Hospitality
Original Release Date
18/10/2022
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.The unit applies to individuals who provide personalised valet or butler services to clients, usually in commercial accommodation establishments. They work independently with limited guidance from others.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Display professional valet standards.
  • 1.1. Build rapport with clients through effective interpersonal communication.
  • 1.2. Identify individual client needs and preferences and provide personalised service in line with professional valet standards.
  • 1.3. Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  • 1.4. Agree on scope of required services with client.
  • 1.5. Follow grooming and communication protocols, according to organisational standards.
  • 1.6. Maintain confidentiality about client property and activities.
2. Care for client property.
  • 2.1. Unpack, store and pack luggage according to instructions.
  • 2.2. Prepare and present clothes appropriately, ready for use.
  • 2.3. Clean shoes using suitable cleaning agents.
  • 2.4. Make or organise repairs to personal items as required.
  • 2.5. Organise other property as agreed with client.
3. Arrange services for clients.
  • 3.1. Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  • 3.2. Offer and provide assistance in organising services to meet individual needs and requests.
  • 3.3. Confirm details of services with clients.
  • 3.4. Monitor and adjust services to ensure client needs are met.
  • 3.5. Maintain accurate records of services according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
AWS36 SITHACS006 Provide valet service Unit of competency