Unit of competency Outline
Date retreived
23/07/2026 12:53 AM AWST
23/07/2026 12:53 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide valet service
Provide valet service
Unit of competency
National Code
SITHACS008B
SITHACS008B
State Code
WB934
WB934
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/02/2011
Field of Education
110101 - Hospitality
Original Release Date
17/02/2011
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Display professional valet standards.
- 1.1 Build rapport with guests or clients through principles of good communication.
- 1.2 Access and use knowledge of individual guests or clients to provide a personalised, quality service.
- 1.3 Follow grooming and communication standards, according to establishment standards.
2 Care for guest or client property.
- 2.1 Unpack, store and pack luggage neatly according to instructions.
- 2.2 Prepare and present clothes appropriately, ready for use.
- 2.3 Clean shoes correctly.
- 2.4 Make repairs or organise repairs according to establishment procedures.
- 2.5 Maintain confidentiality regarding guest or client property and activities.
3 Arrange services for guests or clients.
- 3.1 Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay.
- 3.2 Offer assistance in organising services to guests or clients.
- 3.3 Organise services to take account of the individual needs and requests of guests or clients.
- 3.4 Confirm details of all services with guests or clients.
- 3.5 Monitor services where appropriate to ensure guest or client needs are being met.
- 3.6 Make adjustments to service as required.
- 3.7 Maintain accurate records of services provided to guests or clients according to establishment procedures.
4 Minimise waste of printed materials.
- 4.1 Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Establishments where valet or butler services are offered may include:
hotels
resorts
government department accommodation
defence force accommodation
private homes.
Services may include:
organisation of special functions
organisation of excursions
restaurant and theatre bookings
organisation of room service
providing advice about options and locations for personal services, such as hairdressing, medical, legal and shopping
making or confirming travel arrangements.
Records of services provided include:
paper-based or electronically filed materials
contact lists and details
customer preference profiles.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Establishments where valet or butler services are offered may include:
hotels
resorts
government department accommodation
defence force accommodation
private homes.
Services may include:
organisation of special functions
organisation of excursions
restaurant and theatre bookings
organisation of room service
providing advice about options and locations for personal services, such as hairdressing, medical, legal and shopping
making or confirming travel arrangements.
Records of services provided include:
paper-based or electronically filed materials
contact lists and details
customer preference profiles.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to care for guest or client property
ability to organise a range of special services for guests or clients
exemplary personal presentation and communication standards
ability to explain the current role of valet or butler service within the Australian hospitality industry
activities that allow the candidate to provide a range of valet or butler services in response to differing customer needs.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others to demonstrate appropriate interpersonal skills and ability to organise services
access to appropriate equipment for care of personal clothing and possessions.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate completing valet or butler-related tasks
inspection of items prepared or organised by the candidate, such as clothing, or unpacked or packed luggage
review of documentation prepared by the candidate in relation to the organisation of particular services
role-plays to demonstrate appropriate interpersonal skills
oral and written questions to assess knowledge of typical valet or butler services, procedures for organising different types of services and protocol requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXCCS001B Provide visitor information.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to care for guest or client property
ability to organise a range of special services for guests or clients
exemplary personal presentation and communication standards
ability to explain the current role of valet or butler service within the Australian hospitality industry
activities that allow the candidate to provide a range of valet or butler services in response to differing customer needs.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others to demonstrate appropriate interpersonal skills and ability to organise services
access to appropriate equipment for care of personal clothing and possessions.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate completing valet or butler-related tasks
inspection of items prepared or organised by the candidate, such as clothing, or unpacked or packed luggage
review of documentation prepared by the candidate in relation to the organisation of particular services
role-plays to demonstrate appropriate interpersonal skills
oral and written questions to assess knowledge of typical valet or butler services, procedures for organising different types of services and protocol requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXCCS001B Provide visitor information.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6313 | SITHACS008A | Provide valet service | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF588 | SITHACS301 | Provide valet service | Unit of competency |
