Unit of competency Outline

Date retreived
22/07/2026 11:12 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Gather, collate and record information

Gather, collate and record information

Unit of competency
National Code
BSBCCO402A
State Code
D0617
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
07/03/2012
Field of Education
080301 - Business Management
Original Release Date
07/03/2012
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to gather, collate and accurately record information from a variety of sources including interviews and database systems.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Obtain, record and analyse information from the community
  • 1.1. Identify information sources
  • 1.2. Collect and record information in accordance with legislation, policy and procedures
  • 1.3. Collate, sort and analyse information collected in relation to the purpose for which it is being obtained
  • 1.4. Ensure contents of recording forms/reports are complete, accurate, concise, legible, understandable and in the correct format
2. Take and compile statements
  • 2.1. Obtain statements from sources appropriate to the matter being investigated
  • 2.2. Take comprehensive statements that contain all details relevant to the matter being investigated, in accordance with legislation, policy and procedures
  • 2.3. Use active and accurate listening when taking statements from people
3. Conduct interviews
  • 3.1. Plan, manage and conduct interviews to gather maximum amount of information relevant to the matter being examined
  • 3.2. Treat all interviewees fairly and equitably
  • 3.3. Conduct and record interviews in accordance with legislation, policy and procedures
4. Utilise information/ database systems
  • 4.1. Accurately enter information on database
  • 4.2. Adhere to data entry security procedures
  • 4.3. Identify and correctly use appropriate sources of information
  • 4.4. Access/store information in accordance with legislation, policy and procedures
5. Use interview and evidence recording equipment
  • 5.1. Operate all recording equipment in accordance with legislation, policy and procedures
  • 5.2. Ensure records produced are authorised, stored and assessed in accordance with organisational procedures
  • 5.3. Ensure records produced are clear, audible and presentable
  • 5.4. Maintain equipment and usage logs in good order
6. Exchange information with other members within the organisation
  • 6.1. Identify and use communication links within the organisation to exchange information
  • 6.2. Assess the relevance of information received in terms of its intended purpose
  • 6.3. Dispose of irrelevant information in accordance with legislation, policy and procedures
community groups
community leaders
crime/accident/incident scenes
customers or clients
fellow staff
general public
individuals
information databases
local government
local media
schools
specific target groups - in the case of opinion polls and surveys

addressing public order/general community issues
assisting in an investigation
details of an incident or medical emergency
locating a specific person
location of witnesses
opinion poll or customer survey
progressing/supporting court hearings/matters

hand written and electronically based pro-formas and reporting styles
use of organisation's enterprise information system

all detail required by the organisation
all information required for the investigation or research task
all relevant information
records in a format that comply with the legal requirements for statements; where appropriate and legal, statements may also be recorded in forms other than written such as audio-tape or audio-visual (video) tape

include:
audio-tape recorders
authorisation, storage and filing of tapes/film, original and duplicates
basic fingerprinting equipment
video cameras and recording equipment
be modified for use by people with a disability

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

accurately collated information
records of interviews (including audio-tapes and statement if relevant to role)
demonstration of interview techniques
knowledge of statutory, regulatory and legislative requirements.

Context of and specific resources for assessment

Assessment must ensure:

access to workplace information and data
access to information and databases for analysis activities
access to relevant legislation, standards and guidelines.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of statements or recording of details of calls
review of compliance with statutory, regulatory, legislative and organisational requirements
oral and/or written questioning to assess knowledge of interviewing techniques and outcomes
oral and/or written questioning to assess knowledge of storage and disposal of information.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other contact centre operations units.

Replaces
State Code National Code Title Type
C5416 ICTCC472A Gather, collate and record information Unit of competency
Replaced By
State Code National Code Title Type
S8053 BSBCCO405A Survey stakeholders to gather and record information Unit of competency