Unit of competency Outline
Date retreived
23/07/2026 12:13 AM AWST
23/07/2026 12:13 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Evaluate collected information
Evaluate collected information
Unit of competency
National Code
FNSILA502A
FNSILA502A
State Code
D4219
D4219
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
29/07/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to apply diagnostic and mathematical skills to determine liability and extent of loss. It encompasses analysis of information obtained through loss investigation and includes evaluation of recovery rights and success relating to a loss situation, and determining the extent of loss, damage or injury.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Determine whether loss is covered by insurance or other criteria
- 1.1. Relevant evidence, facts and information are collected accurately and thoroughly
- 1.2. Insurance policy conditions are reviewed to determine whether loss falls within policy coverage
2. Apply and analyse established facts
- 2.1. Validity of claim is assessed against reported circumstances and policy specifications
- 2.2. Fraud indicators are identified accurately and consistently
- 2.3. Appropriate analysis techniques are applied and data is prioritised and assessed thoroughly
- 2.4. Data analysis techniques and procedures are documented and recorded promptly and accurately
3. Determine extent of loss/damage/injury
- 3.1. Extent of liability and loss is determined against available evidence and facts and in accordance with legislative and/or insurers, or client, or organisation policy and guidelines
- 3.2. Extent of loss/damage determined is consistent with the assessment of and nature of claim and is within legislative, insurer, client or organisation constraints
4. Establish recovery rights
- 4.1. All other contributory insurances are identified
- 4.2. All cases for potential subrogation action are identified and assessed
- 4.3. Sources and rights of recovery are identified and likelihood of recovery success is evaluated
- 4.4. Recovery demands are correctly issued where necessary
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Types and categories of insurance policies include:
accidental damage
additional benefits
boiler explosion
burglary/theft
business interruption
commercial
construction risks
crop
defined events
domestic
fidelity
fire and perils
Industrial Special Risks (ISR)
liability
livestock
machinery breakdown
money
multi-risk
other personal lines
package contracts
sprinkler leakage
transit
travel.
Documentation may include:
reasons for adopting/incorporating certain evidence/information preferred over other evidence/information
reference to all evidence/information considered
the basis on which the decision was determined.
Liability includes:
broadform
construction
directors and officers
environment
pollution
products
professional indemnity
public.
Relevant legislation may include:
building or construction
Consumer Credit Code
contract law
environmental
hazardous materials
Insurance Agents and Brokers Act
Insurance Contracts Act
motor vehicle
occupational health and safety (OHS)
Privacy Act
secrecy laws
Trade Practices Act.
Client or organisation policy and guidelines may include:
Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conduct
claims
clerical
codes of practice
complaints and dispute resolution procedures
information technology and administrative systems
loss
loss recovery
policies and procedures in relation to risks.
Sources of recovery may include:
liable parties
other insurers
sale of goods
salvage and disposal.
Rights of recovery may include:
contribution
industry agreements
reinsurance
salvage
subrogation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Types and categories of insurance policies include:
accidental damage
additional benefits
boiler explosion
burglary/theft
business interruption
commercial
construction risks
crop
defined events
domestic
fidelity
fire and perils
Industrial Special Risks (ISR)
liability
livestock
machinery breakdown
money
multi-risk
other personal lines
package contracts
sprinkler leakage
transit
travel.
Documentation may include:
reasons for adopting/incorporating certain evidence/information preferred over other evidence/information
reference to all evidence/information considered
the basis on which the decision was determined.
Liability includes:
broadform
construction
directors and officers
environment
pollution
products
professional indemnity
public.
Relevant legislation may include:
building or construction
Consumer Credit Code
contract law
environmental
hazardous materials
Insurance Agents and Brokers Act
Insurance Contracts Act
motor vehicle
occupational health and safety (OHS)
Privacy Act
secrecy laws
Trade Practices Act.
Client or organisation policy and guidelines may include:
Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conduct
claims
clerical
codes of practice
complaints and dispute resolution procedures
information technology and administrative systems
loss
loss recovery
policies and procedures in relation to risks.
Sources of recovery may include:
liable parties
other insurers
sale of goods
salvage and disposal.
Rights of recovery may include:
contribution
industry agreements
reinsurance
salvage
subrogation.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
maintain and use thorough knowledge of types and categories of insurance policies, industry codes of practice and relevant legislation
apply loss adjusting principles and practice
effectively use data analysis and evaluation techniques.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
maintain and use thorough knowledge of types and categories of insurance policies, industry codes of practice and relevant legislation
apply loss adjusting principles and practice
effectively use data analysis and evaluation techniques.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUR60 | FNSILA502 | Evaluate collected information | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D714 | FNS41611 | Certificate IV in Loss Adjusting | Qualification |
| S730 | FNS51410 | Diploma of Loss Adjusting | Qualification |