Qualification Outline
22/07/2026 6:37 AM AWST
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Certificate IV in Frontline Management
Certificate IV in Frontline Management
BSB40807
D151
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 28/11/2011 | Current | Approved |
Description
Descriptor
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job Roles
Coordinator
Leading Hand
Supervisor
Team Leader.
Schedule
Packaging Rules
Total number of units = ten (10)Four (4) core unit plus
Six (6) electives units
At least three (3) of the elective units must be selected from the elective units listed in the BSB40807 qualification.
The remaining three (3) elective units may be selected from the elective units listed in the BSB40807 qualification, any currently endorsed national Training Package or accredited course. If not listed, one (1) unit may be selected from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.
1. Core Units
All four (4) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0842 | BSBMGT402A | Implement operational plan | 50 | Unit of competency |
| D0901 | BSBOHS407A | Monitor a safe workplace | 40 | Unit of competency |
| D1031 | BSBWOR402A | Promote team effectiveness | 40 | Unit of competency |
| D0841 | BSBMGT401A | Show leadership in the workplace | 50 | Unit of competency |
2. Elective Units
Six (6) units to be completed.
The following group outlines one example of a training program for this qualification.
Please refer to the Training Package for the full details of available units.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WB919 | BSBWOR404B | Develop work priorities | 30 | Unit of competency |
| D1030 | BSBWOR401A | Establish effective workplace relationships | 40 | Unit of competency |
| D0995 | BSBRSK401A | Identify risk and apply risk management processes | 40 | Unit of competency |
| D0843 | BSBMGT403A | Implement continuous improvement | 50 | Unit of competency |
| S8075 | BSBCUS403B | Implement customer service standards | 30 | Unit of competency |
| D0758 | BSBINN301A | Promote innovation in a team environment | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C657 | BSB41004 | Certificate IV in Business (Frontline Management) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| J345 | BSB40812 | Certificate IV in Frontline Management | Qualification |
VET Info Notes
1. This qualification is the copyright of The Australian National Training Authority.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the STARS by the Central CSSN on 07/07/2008.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships