Qualification Outline

Date retreived
22/07/2026 8:26 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Business (Frontline Management)

Certificate IV in Business (Frontline Management)

Qualification
National Code:
BSB41004
State Code:
C657
TGA Status:
Deleted
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0803 - Business And Management
Original TGA Release Date
17/08/2001
Approved Date
12/08/2004
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
300
Duration
1 Semester
Current Release Number
1.00
Current Release Date
17/08/2001
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 17/08/2001 Current Approved
Description
Schedule
1.

Requiring eight (8) units for the qualification.

SPECIALIST CORE UNITS: Learners to complete the five (5) units listed below.

State Code National Code Title Hours Type
C3550 BSBCMN402A Develop work priorities 30 Unit of competency
C7034 BSBFLM403B Implement effective workplace relationships 40 Unit of competency
C7035 BSBFLM405B Implement operational plan 50 Unit of competency
C3559 BSBCMN411A Monitor a safe workplace 40 Unit of competency
C7038 BSBFLM412A Promote team effectiveness 40 Unit of competency
2.

PLUS ELECTIVE UNITS: Learners to select three (3) units from the following list, of which at least one (1) unit must be a Frontline Management unit (i.e. must include BSBFLM in the unit code).

State Code National Code Title Hours Type
C4634 BSBEBUS403A Communicate electronically 30 Unit of competency
C3558 BSBCMN410A Coordinate implementation of customer service strategies 30 Unit of competency
C3552 BSBCMN404A Develop teams and individuals 40 Unit of competency
C6984 BSBCMN416A Identify risk and apply risk management processes 40 Unit of competency
C3561 BSBCMN413A Implement and monitor environmental policies 40 Unit of competency
C7037 BSBFLM409B Implement continuous improvement 40 Unit of competency
C7036 BSBFLM406B Implement workplace information system 40 Unit of competency
C4640 BSBEBUS409A Lead and facilitate e-staff 40 Unit of competency
C6987 BSBCMN419A Manage projects 50 Unit of competency
C3560 BSBCMN412A Promote innovation and change 30 Unit of competency
Replaces
State Code National Code Title Type
C328 BSB41001 Certificate IV in Business (Frontline Management) Qualification
Replaced By
State Code National Code Title Type
D151 BSB40807 Certificate IV in Frontline Management Qualification
VET Info Notes
This training program is a representation of the qualification code BSB41004 taken from the Business Services Training Package BSB01 which should be consulted for full description of requirements. BSB01 is endorsed until 30/08/04.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. NOTE: The rules for this qualification are different from the general pattern of qualifications in the Business Services Training Package. The reasons for this are explained in the section on Design of the Business Services Training Package Qualifications under the heading "Exceptions to the rules".

4. This qualification was entered on to STARS by Central TAFE on 26/07/04.
Entry Requirements
No information
Traineeships and Apprenticeships
No information