Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include but is not limited to:
internal departments
external organisations
clubs
individual people
internal employees
Documentation may follow:
ISO/IEC/AS standards
audit trails
naming standards
version control
project management templates and report writing
maintaining equipment inventory
client training
satisfaction reports
Organisational requirements may include but is not limited to:
how and what the organisation wants in regard to work environment
problem solution processes
preventative maintenance and diagnostic policy
roles and technical responsibilities in the IT department
vendor and product service-level support agreements
Software applications
May include but are not limited to commercial software applications; organisation-specific software; word processing, spreadsheet, database, graphic, communication packages and presentation functionalities.
May include presentation applications contained in Microsoft Office, Lotus Suite, Claris Works, Star Office or other similar applications.
System may include but is not limited to:
network
application
software
business
computers
financial system
management system
information system

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Competency must be demonstrated in customising existing software applications, such as relational databases. Competency must also be demonstrated in the analysis, implementation and review of customisation of packaged software applications.

To demonstrate competency in this unit the person will require access to:
Customisable software application
Client requirements documentation
Context of and specific resources for assessment
The principal aim of this unit is to focus on analysing the range of software-based activities in the workplace, in order to improve upon the processes involved. By conferring with other users and subsequently customising features of the package, the person will be able to increase its effectiveness in how quickly, efficiently or simply a given task is carried out.

A person demonstrating these competencies would be able to:
Demonstrate reasonable knowledge of a software package and how to modify it, using its built-in structures (but not necessarily using a programming language (e.g. visual basic)
Apply a range of well-developed skills in carrying out the modification process

The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

Assessment must ensure:
Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.

Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

An individual demonstrating this competency would be able to:
Demonstrate some relevant theoretical knowledge
Apply a range of well-developed skills
Apply known solutions to a variety of predictable problems
Perform processes that require a range of well-developed skills where some discretion and judgement is required
Interpret available information, using discretion and judgement
Take responsibility for own outputs in work and learning
Take limited responsibility for the output of others
Maintain knowledge of industry products and services