Qualification Outline

Date retreived
22/07/2026 4:56 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Information Technology (Telesales)

Certificate IV in Information Technology (Telesales)

Qualification
National Code:
ICA40901
State Code:
C169
TGA Status:
Deleted
DTWD Status:
Archived
National Endorsed, State Implementation and Classification
Field of Education
0805 - Sales And Marketing
Original TGA Release Date
22/04/1999
Approved Date
24/10/2002
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
660
Duration
Unspecified
Current Release Number
1.00
Current Release Date
22/04/1999
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 22/04/1999 Current Archived
Description
Schedule
1.

Complete all CORE. Note: The new unit of competency version C4533 - ICAITU019C will be phased in during 2003 instead of C1012 - ICAITU019B, which will be phased out during 2003.

State Code National Code Title Hours Type
N0033 WRRS.3A Co-ordinate sales performance 36 Unit of competency
C3631 BSBSLS301A Develop product knowledge 20 Unit of competency
C3632 BSBSLS302A Identify sales prospects 20 Unit of competency
C4533 ICAITU019C Migrate to new technology 30 Unit of competency
C1012 ICAITU019B Migrate to new technology 30 Unit of competency
C1050 ICAITS031B Provide advice to clients 30 Unit of competency
C0499 ICTTC204A Provide quality customer service 35 Unit of competency
C0508 ICTTC213A Provide support and assistance to customers on matters relating to a particular product (s)/ service 35 Unit of competency
N0060 WRRSS.9A Recommend computer products and services 36 Unit of competency
C1004 ICAITTW027B Relate to clients on a business level 20 Unit of competency
C3634 BSBSLS304A Secure prospect commitment 10 Unit of competency
C3636 BSBSLS306A Self-manage sales performance 40 Unit of competency
N0012 WRRS.1A Sell products and services 18 Unit of competency
C0496 ICTTC201A Use basic computer technology to process enterprise and customer data in the call centre environment 35 Unit of competency
C0497 ICTTC202A Use specific enterprise systems to satisfy customer requirements 40 Unit of competency
C0495 ICTTC200A Use telecommunications technology in receiving and making calls in the call centre environment 35 Unit of competency
2.

ELECTIVES

Learner to select four (4) Electives, two of which can be drawn from any Training Package at AQF level IV. NOTE: The new unit of competency version C4508 ICAITS107B will be phased in during 2003 and the unit version C1060 ICAITS107A will be phased out during 2003.

State Code National Code Title Hours Type
C4521 ICAITS120B Administer and configure a network operating system 40 Unit of competency
C3644 BSBMKG403A Analyse market data 50 Unit of competency
C4502 ICAITS035C Assist with analysis of emerging technology 30 Unit of competency
C4509 ICAITS108B Complete database back-up and recovery 30 Unit of competency
C4434 ICAITAD042B Confirm client business needs 20 Unit of competency
C1003 ICAITTW026B Coordinate and maintain teams 30 Unit of competency
C4433 ICAITAD041B Determine client business expectations and needs 30 Unit of competency
C4510 ICAITS109B Evaluate system status 20 Unit of competency
C4514 ICAITS113B Identify and resolve common database performance problems 30 Unit of competency
C4499 ICAITS020C Install and optimise system software 20 Unit of competency
C1048 ICAITS029B Install network hardware to a network 40 Unit of competency
C3614 BSBADV401A Profile a target audience 40 Unit of competency
C4501 ICAITS024C Provide basic system administration 40 Unit of competency
C1060 ICAITS107A Rectify system faults on a live system 30 Unit of competency
C4508 ICAITS107B Rectify system faults on a live system 30 Unit of competency
C4536 ICAITU127B Support system software 40 Unit of competency
C4535 ICAITU126B Use advanced features of computer applications 30 Unit of competency
No information
VET Info Notes
This training program is a representation of the qualification code ICA40901 taken from the Information Technology Training Package ICA99 which should be consulted for full description of requirements.

Learners commencing course should use the most recent unit of competency versions. Continuing students (pre 2003) may use units of competency as listed in course at time of their commencement.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered onto STARS by TPIS for Central TAFE on 23/10/2002.

4. This qualification was updated on CMS/STARs by QA & R to reflect the updated competency versions as listed in the
Training Package ICA99, V.3.
Entry Requirements
No information
Traineeships and Apprenticeships
No information