Unit of competency Outline
Date retreived
22/07/2026 7:05 AM AWST
22/07/2026 7:05 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide support and assistance to customers on matters relating to a particular product (s)/ service
Provide support and assistance to customers on matters relating to a particular product (s)/ service
Unit of competency
National Code
ICTTC213A
ICTTC213A
State Code
C0508
C0508
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
03/11/2000
Field of Education
080501 - Sales
Original Release Date
03/11/2000
Nominal Hours
35
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C168 | ICA40801 | Certificate IV in Information Technology (Helpdesk) | Qualification |
| C169 | ICA40901 | Certificate IV in Information Technology (Telesales) | Qualification |
| C088 | ICT30599 | Certificate III in Telecommunications (Call Centres) | Qualification |
| C089 | ICT40599 | Certificate IV in Telecommunications (Call Centres) | Qualification |
| C087 | ICT20499 | Certificate II in Telecommunications (Call Centres) | Qualification |