Qualification Outline

Date retreived
22/07/2026 7:32 AM AWST

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Certificate IV in Information Technology (Support)

Certificate IV in Information Technology (Support)

Qualification
National Code:
ICA40205
State Code:
C860
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0203 - Information Systems
Original TGA Release Date
08/07/2010
Approved Date
26/06/2006
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
650
Duration
2 Semesters
Current Release Number
1.00
Current Release Date
08/07/2010
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 08/07/2010 Current Approved
Description

Description
This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
The qualification replaces 3 Certificate IV in IT 'support' qualifications from ICA99 Version 3 and incorporates the database qualification from ICA99, specifically:
It has 2 specialist streams with direct relevance to workplace roles.
Database Administration Stream This stream develops skills in the administration of commercial database systems and could provide database support to an organisation. There are several vendor courses that could potentially relate to this qualification and this stream provides logical entry into the Diploma of Information Technology (Database Design and Development).
Help Desk Stream A person selecting this stream would acquire skills and knowledge to undertake technical, client or product support and help desk activities that require a level of ICT technical expertise. The stream develops skills in defining, diagnosing and rectifying users needs and problems related to the use of hardware and software and with selection of network oriented electives could support a networked environment. It is the logical pathway from the ICA05 Certificate III in IT, Support stream and could provide logical entry into the Diploma of Information Technology (Systems Administration).
Job Roles
Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at a technical specialist support level. ICT support job roles apply across all industries.
Possible job titles include:
Computer Technician
Customer Support
Customer Support Professional
Data Administrator
Database Administration Associate
Database Administrator
Help Desk
Help Desk Analyst
Help Desk Specialist
ICT Support&System Service Engineer
Information Centre Specialist
Information Systems Administrator
Information Systems Operator
Network Support Technician
PC Network Engineer
PC Support
PC Support Technician
PC Systems Coordinator
Product Support Engineer
Systems Administrator
Systems Engineer
Systems Support
Technical Support
Technical Support Engineer
Technical Support Representative
Technical Support Specialist
Technical Writer
User Support Technician

Prerequisite Requirements
A number of units within this qualification have prerequisites. These are detailed as follows:
Code and Title
Prerequisite units required
ICAB4060B Identify physical database requirements
ICAA4041C Determine and confirm client business expectations and needs
ICAB4136B Use structured query language to create database structures and manipulate data
ICAB4225B Automate processes
ICAS4107B Manage resolution of system faults on a live system
ICAS3024B Provide basic system administration
ICAT3025B Run standard diagnostic tests
ICAT4221B Locate equipment, system and software faults
ICAS4109B Evaluate system status
ICAT3025B Run standard diagnostic tests
ICAS4114B Implement maintenance procedures
ICAT3025B Run standard diagnostic tests
ICAS4125B Monitor and administer a database
ICAS3024B Provide basic system administration

Schedule
Packaging Rules
To attain the ICA40205 Certificate IV in Information Technology (Support) 22 units must be achieved (depending on the specialist stream chosen):

- 12 common core units; plus
- 6 specialist core stream units - Database Administration;
or
- 6 specialist core stream units - Help Desk; plus
- 4 elective units
Pathways
State Code Title
CT10 Database Administration
CT11 Help Desk
1. Core Units

Achieve 12 Common Core Units.

State Code National Code Title Hours Type
C8797 ICAS4106A Action and complete change requests 45 Unit of competency
C8697 ICAB4225A Automate processes 40 Unit of competency
C3539 BSBCMN304A Contribute to personal skill development and learning 20 Unit of competency
C8737 ICAD4217A Create technical documentation 20 Unit of competency
C8794 ICAS4022A Determine and action client computing problems 35 Unit of competency
C8640 ICAA4041A Determine and confirm client business expectations and needs 35 Unit of competency
C8733 ICAD4043A Develop and present a feasibility report 25 Unit of competency
C8802 ICAS4113A Identify and resolve common database performance problems 25 Unit of competency
C8803 ICAS4114A Implement maintenance procedures 10 Unit of competency
C8833 ICAT4221A Locate equipment, system and software faults 30 Unit of competency
C8868 ICAW4214A Maintain ethical conduct 10 Unit of competency
C8229 PSPPM402B Manage simple projects 50 Unit of competency
2. DatabaseAdmin Stream

Achieve all Core Units in 1 of the 2 Specialist Core Streams
(Database Administration or Help Desk)

Specialist Core Stream - Database Administration (6 Units)

State Code National Code Title Hours Type
C8690 ICAB4170A Build a database 30 Unit of competency
C8799 ICAS4108A Complete database back up and recovery 25 Unit of competency
C8680 ICAB4060A Identify physical database requirements 35 Unit of competency
C8798 ICAS4107A Manage resolution of system faults on a live system 35 Unit of competency
C8807 ICAS4125A Monitor and administer a database 25 Unit of competency
C8686 ICAB4136A Use structured query language to create database structures and manipulate data 55 Unit of competency
3. Help Desk Stream

Achieve all Core Units in 1 of the 2 Specialist Core Streams
(Database Administration or Help Desk)

Specialist Core Stream - Help Desk (6 Units)

State Code National Code Title Hours Type
C8796 ICAS4033A Assist with policy development for client support procedures 15 Unit of competency
C8800 ICAS4109A Evaluate system status 20 Unit of competency
C8809 ICAS4134A Provide first level remote help desk support 35 Unit of competency
C8795 ICAS4023A Provide one to one instruction 20 Unit of competency
C8867 ICAW4027A Relate to clients on a business level 20 Unit of competency
C5388 ICTCC121A Use an enterprise information system 40 Unit of competency
4. Elective Units

Achieve 4 Elective Units chosen from the following sources (Listed in Recommended Order):

- other ICA40205 specialist core stream not already selected;
and/or
- from elsewhere in the ICA05 Information and Communications Technology Training Package ICA05 (at Certificate III [maximum 2 units], Certificate IV or Diploma level);
and/or
- the Business Services BSB01 Training Package (at Certificate IV or Diploma level);
and/or
- any other Training Package (up to maximum 2 units at Certificate IV or Diploma level) based on documented industry or enterprise needs.

State Code National Code Title Hours Type
C8794 ICAS4022A Determine and action client computing problems 35 Unit of competency
C8798 ICAS4107A Manage resolution of system faults on a live system 35 Unit of competency
C8786 ICAS3024A Provide basic system administration 25 Unit of competency
C8826 ICAT3025A Run standard diagnostic tests 15 Unit of competency
VET Info Notes
This training program is a representation of the qualification code ICA40205 taken from the Information and Communications Technology Training Package ICA05 which should be consulted for full description of requirements. ICA05 is endorsed until 31/11/2008.

1. This qualification is the copyright of The Department of Education, Science and Training.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS by the VET Teaching and Learning Directorate of the WA Department of Education and Training on 23/06/2006.
Entry Requirements

Entry Requirements
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace

Traineeships and Apprenticeships
No information