Qualification Outline
22/07/2026 4:22 AM AWST
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Certificate IV in Information Technology Support
Certificate IV in Information Technology Support
ICA40211
D558
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 07/11/2013 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.
Job roles
Possible job titles relevant to this qualification include:
customer support
database support
help desk specialist
network support technician
PC support technician
technical support - sustainability
user support technician.
Schedule
Packaging Rules
Total number of units = twenty two (22)- eight (8) core units plus
- fourteen (14) elective units
The elective units consist of:
- five (5) from one of the following specialist elective groups:
- Group A Database support
- Group B Network communications
- Group C Service desk
- Group D Sustainability
- of the remaining units:
- up to nine (9) may be from the specialist elective groups below or from Group E general elective units below
- up to four (4) may be from elsewhere in ICA11 or any other Training Package or accredited course at Certificate IV or Diploma level .
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
Eight (8) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8074 | ICASAS412A | Action change requests | 45 | Unit of competency |
| D7879 | ICAICT418A | Contribute to copyright, ethics and privacy in an IT environment | 40 | Unit of competency |
| WE725 | BSBWHS403A | Contribute to implementing and maintaining WHS consultation and participation processes | 40 | Unit of competency |
| D7870 | ICAICT408A | Create technical documentation | 20 | Unit of competency |
| D7863 | ICAICT401A | Determine and confirm client business requirements | 35 | Unit of competency |
| D8072 | ICASAS410A | Identify and resolve client IT problems | 35 | Unit of competency |
| D1022 | BSBSUS301A | Implement and monitor environmentally sustainable work practices | 40 | Unit of competency |
| D8062 | ICASAS307A | Install, configure and secure a small office home office network | 50 | Unit of competency |
2. Group A Database Support Specialisation Units
All five (5) units to be completed when selecting Group A specialisation.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D7774 | ICADBS412A | Build a database | 30 | Unit of competency |
| D7768 | ICADBS402A | Complete database backup and restore | 25 | Unit of competency |
| D7770 | ICADBS404A | Identify and resolve common database performance problems | 25 | Unit of competency |
| D7773 | ICADBS409A | Monitor and administer a database | 25 | Unit of competency |
| D8012 | ICAPRG425A | Use structured query language | 55 | Unit of competency |
3. Group B Network Communications Specialisation Units
All five (5) units to be completed when selecting Group B specialisation.
Please refer to the packaging rules for the full details of available options
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D7940 | ICANWK405A | Build a small wireless local area network | 20 | Unit of competency |
| D7943 | ICANWK408A | Configure a desktop environment | 40 | Unit of competency |
| D7936 | ICANWK401A | Install and manage a server | 20 | Unit of competency |
| D7941 | ICANWK406A | Install, configure and test network security | 50 | Unit of competency |
| D7939 | ICANWK404A | Install, operate and troubleshoot a small enterprise branch network | 60 | Unit of competency |
4. Group C Service Desk Specialisation Units
All five (5) units to be completed when selecting Group C specialisation.
Please refer to the packaging rules for the full details of available options
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8086 | ICASAS425A | Configure and troubleshoot operating system software | 40 | Unit of competency |
| D7882 | ICAICT421A | Connect, maintain and configure hardware components | 40 | Unit of competency |
| D8076 | ICASAS414A | Evaluate system status | 20 | Unit of competency |
| D8087 | ICASAS426A | Locate and troubleshoot IT equipment, system and software faults | 40 | Unit of competency |
| D8083 | ICASAS421A | Support users and troubleshoot desktop applications | 20 | Unit of competency |
5. Group D Sustainability Specialist Units
All five (5) units to be completed when selecting Group D specialisation.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D1023 | BSBSUS501A | Develop workplace policy and procedures for sustainability | 50 | Unit of competency |
| D3421 | ICTSUS4185A | Install and test power management software | 45 | Unit of competency |
| D3420 | ICTSUS4184A | Install and test power saving hardware | 55 | Unit of competency |
| D3419 | ICTSUS4183A | Install and test renewable energy system for ICT networks | 55 | Unit of competency |
| D3422 | ICTSUS4186A | Install thin client applications for power over ethernet | 55 | Unit of competency |
6. Group E General Elective Units
Up to nine (9) units may be chosen from Group E.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C860 | ICA40205 | Certificate IV in Information Technology (Support) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVY7 | ICT40215 | Certificate IV in Information Technology Support | Qualification |
VET Info Notes
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships
