Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Problem may refer to:
application
business
network
system.
Systemmay include:
application
business
cabling infrastructure
computers
financial information
management
network equipment
software.
Information-gathering methodmay include:
focus groups or observation
interviews
physical-site surveys
questionnaires
surveys
vendor offerings.
Documentation may include:
audit trails
standards:
Australian Standards (AS)
Institute of Electrical and Electronics Engineers (IEEE)
International Electrotechnical Commission (IEC)
International Organization for Standardization (ISO)
Internet Engineering Task Force (IETF)
naming
project management templates
report writing principles
version control.
Appropriate person may include:
authorised business representative
client
supervisor.
Clientsmay include:
customers
employees
external organisations
individuals
internal departments.
System requirements may include:
client user
cost constraints
environment
geography
system functionality.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
use investigative techniques to interview and document
produce a clear statement of business expectations and needs, including critical business requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
current business needs
a client expectations brief
business objectives
systems, data gathering and appropriate software products
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate documenting a business problem
verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information
review of documented system specifications developed by candidate for approval by client.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.