Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Modification may include:
assistance
enhancement
error correction
system recovery.
System may include:
hardware components that run a computer
software components that run a computer.
Repositories may include:
central repository
databases
program library.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards.
User may include:
department within the organisation
person within a department
third party.
Reporting procedures may include:
customer contact centre or general contact point that then consults with a supplier or other technician
customer contact centre staffed by technicians capable of solving the problem
real-time online support
web-based support.
Appropriate person may include:
authorised business representative
client
project manager
supervisor.
Documentation may include:
collection of records that describe the structure
hardware device
maintenance and data requirements for a computer program
operating system
operation
purpose.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify the required modification
itemise the expected outcomes of the modification
demonstrate the steps involved in the implementation of the modification
document the modification.
Context of and specific resources for assessment
Assessment must ensure access to:
live system
benchmarking and testing tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of:
candidate undertaking implementation of change-management system
candidate determining the backup and blackout strategies
verbal or written questioning to assess candidate’s knowledge of:
managing resolution of system faults on a live system
implications of success and failure of proposed modifications
required steps or procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.