Unit of competency Outline

Date retreived
22/07/2026 5:27 PM AWST

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Manage resolution of system faults on a live system

Manage resolution of system faults on a live system

Unit of competency
National Code
ICTSAS413
State Code
AUW36
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
020113 - Networks And Communications
Original Release Date
16/09/2015
Nominal Hours
35
Description
This unit describes the skills and knowledge required to manage reactive errors and failures on a live system.It applies to individuals who apply specialised and technical knowledge and a systematic approach to monitor, maintain and troubleshoot maintenance requirements on systems that are currently operating.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine maintenance methodologies and repositories
  • 1.1 Identify the nature of modification to the system
  • 1.2 Confirm existence and currency of repositories
  • 1.3 Review repositories for changes and develop new backup procedures
  • 1.4 Prepare or check modification request forms and levels of authority for sign-off
  • 1.5 Develop a hierarchy of modifications and the response for each
  • 1.6 Determine backup and blackout strategies in place
2. Implement change management system
  • 2.1 Follow standards and procedures for logging the change request
  • 2.2 Document expected impact to user base during implementation
  • 2.3 Identify levels of possible failure and related reporting procedures
  • 2.4 Document expected outcomes of the modification
  • 2.5 Inform user of modification implications
  • 2.6 Assign modification to appropriate person for actioning
3. Report review of results
  • 3.1 Complete aspects of the change system and ensure modification is tested and operational
  • 3.2 Prepare report and deliver to appropriate person, indicating the results of modification
  • 3.3 Update and amend documentation and repositories
No information
No information
Replaces
State Code National Code Title Type
D8075 ICASAS413A Manage resolution of system faults on a live system Unit of competency
Replaced By
State Code National Code Title Type
OBS59 ICTSAS435 Resolve system faults on a live system Unit of competency