Unit of competency Outline

Date retreived
23/07/2026 5:13 AM AWST

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Resolve system faults on a live system

Resolve system faults on a live system

Unit of competency
National Code
ICTSAS435
State Code
OBS59
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020113 - Networks And Communications
Original Release Date
15/01/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to manage the modification of reactive errors and failures on a live system to resolve system faults.It applies to individuals who apply specialised and technical knowledge, management skills and a systematic approach to monitor, maintain and troubleshoot maintenance requirements on systems that are operating.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify repositories and develop modifications for live system
  • 1.1 Identify existence and currency of repositories
  • 1.2 Review repositories and develop new backup procedures
  • 1.3 Identify system faults
  • 1.4 Identify the nature and effect of modifications to the system
  • 1.5 Prepare and check change request forms and levels of authority for sign-off according to organisational procedures
  • 1.6 Develop a hierarchy of modifications and document expected outcomes of each
  • 1.7 Inform users of implications and impacts of modifications
  • 1.8 Determine existing backup and blackout strategies
2. Implement modifications for live system
  • 2.1 Identify standards and procedures for logging change request
  • 2.2 Log change request according to organisational requirements
  • 2.3 Identify levels of failure and reporting procedures
  • 2.4 Assign modification to required personnel
  • 2.5 Oversee modification implementation
3. Review and report results
  • 3.1 Confirm modification is tested and operational according to organisational procedures
  • 3.2 Prepare report and deliver to required personnel, indicating the results of modification according to organisational procedures
  • 3.3 Update and amend documentation and repositories according to organisational procedures
No information
No information
Replaces
State Code National Code Title Type
AUW36 ICTSAS413 Manage resolution of system faults on a live system Unit of competency
State Code National Code Title Type
BFF9 ICT40120 Certificate IV in Information Technology Qualification