Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Scope may include:
data
hardware
maintenance
networks
personnel
processes
software
support
warranty.
System may include:
application
business
computers
financial system
information system
management system
network
network operating system
software.
Organisational requirements may include:
preventative maintenance and diagnostic policy
problem-solution processes
roles and technical responsibilities in the IT department
vendor and product service level agreements (SLAs)
work environment.
Users may include:
department within the organisation
person within a department
third party.
Appropriate person may include:
authorised business representative
client
project manager
supervisor.
Documentation may include:
audit trails
client training
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
maintaining equipment inventory
naming standards
project-management templates and report writing
satisfaction reports
version control.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
test a system
identify comprehensive performance indicators to determine system performance and reliability related to both hardware and software
document the results.
Context of and specific resources for assessment
Assessment must ensure access to:
documentation standards
backup and recovery policies
database package with data
server and networked personal computer on which to conduct backup and recovery procedure
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate:
undertaking evaluation of system status
determining the system performance and reliability
verbal or written questioning to assess candidate’s knowledge of:
current functionality of the system
implications of success and failure of proposed modifications and the required steps or procedures
review of candidate’s documentation of results of system test.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.