Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Application may include:
in-house applications
network applications
office applications
programming applications
terminal emulation applications.
Problems may include:
access to devices
access to network resources
keyboard emulation
keyboard shortcuts
screen resolution.
Security Incidents may include:
application of critical updates
identification of virus attacks
resetting forgotten password.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
install, configure and troubleshoot computer applications
customise computer applications
anticipate and respond to a range of security incidents.
Context of and specific resources for assessment
Assessment must ensure access to:
appropriate OS installation CD or recovery boot discs
computers with application errors
samples of operating system patches
stand-alone or networked personal computer
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods will be used to assess practical skills and knowledge for example:
evaluation of a security breach and a non-functional mail box
direct observation of the candidate troubleshooting and repairing corrupted data
verbal or written questioning of typical systems and procedures of user support.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.