Unit of competency Outline

Date retreived
22/07/2026 8:31 PM AWST

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Support users and troubleshoot desktop applications

Support users and troubleshoot desktop applications

Unit of competency
National Code
ICTSAS421
State Code
AUW44
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to sustain users who run operating systems (OS) in a corporate or home environment.It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Install, configure and troubleshoot applications
  • 1.1 Install application for client
  • 1.2 Configure and customise application within user environment
  • 1.3 Resolve application problems
2. Resolve issues related to usability, customisation and connectivity
  • 2.1 Determine issues and problems experienced by the client
  • 2.2 Research solutions to issues and problems
  • 2.3 Recommend solutions to client
  • 2.4 Resolve issues and problems
3. Configure application security
  • 3.1 Identify and troubleshoot problems related to security permissions
  • 3.2 Identify and respond to security incidents
  • 3.3 Manage application security settings
No information
No information
Replaces
State Code National Code Title Type
D8083 ICASAS421A Support users and troubleshoot desktop applications Unit of competency
Replaced By
State Code National Code Title Type
OBS51 ICTSAS443 Support operating system users and troubleshoot applications Unit of competency