Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operating system may include:
Mac:
Mac OS 9
Mac OS X
current Windows:
Windows 2000
Windows 7
Windows Vista
Windows XP
legacy Windows:
DOS
Windows 95
Windows 98
Windows ME
Windows NT 4.0
Unix-like:
BSD and derivations:
FreeBSD
NetBSD
OpenBSD
GNU and Linux
NextStep
Suse Linux
available open source OS.
Features may include:
configuration
file handling
internet network access
log-on procedures
printing
user interface.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate a non-functional OS
diagnose cause of system faults
rectify the fault.
Context of and specific resources for assessment
Assessment must ensure access to:
stand-alone or networked PC
appropriate OS installation CD or recovery boot discs
drivers for connected devices
help-desk system
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate rectifying a boot process problem
review of candidate’s completed call documentation
verbal or written questioning to assess candidate’s knowledge of boot procedures of different OS.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.