Unit of competency Outline

Date retreived
22/07/2026 9:46 PM AWST

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Install and upgrade operating systems

Install and upgrade operating systems

Unit of competency
National Code
ICASAS518A
State Code
D8104
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/07/2011
View on TGA
State Implementation and Classification
Approved Date
04/11/2011
Field of Education
020117 - Operating Systems
Original Release Date
04/11/2011
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to maintain operating systems (OS) in a medium to large organisation.
Notes
Elements and Performance Criteria
1. Determine organisational help-desk procedures
  • 1.1 Review organisation’s technical support procedures
  • 1.2 Interrogate help-desk system
  • 1.3 Liaise with client
2. Install or upgrade a desktop OS
  • 2.1 Install an OS
  • 2.2 Upgrade an existing OS
  • 2.3 Research and implement automated OS installation techniques and procedures
  • 2.4 Migrate files
3. Manage and troubleshoot resource access
  • 3.1 Configure local resources access
  • 3.2 Configure sharing of local resources
  • 3.3 Assign access rights to shared resources
4. Configure and troubleshoot hardware devices and drivers
  • 4.1 Determine and resolve problems with hardware resources
  • 4.2 Research and install appropriate device drivers
  • 4.3 Configure hardware resources
  • 4.4 Configure device drivers
5. Configure and troubleshoot the desktop and user environments
  • 5.1 Construct profiles for users
  • 5.2 Organise shortcuts
  • 5.3 Arrange screen management
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OS may include:
Mac:
Mac 9
Mac X
current Windows:
Windows 2000
Windows 7
Windows Vista
Windows XP
legacy Windows:
DOS
WIN2000/NT/XP
WIN95/98/ME (Similar to DOS)
Windows 98
Windows ME
Windows NT 4.0
WINDOWS VISTA, Windows 7 or current Client OS Windows 95
Unix-like operating systems:
BSD and derivations:
FreeBSD
NetBSD
OpenBSD
GNU and Linux
NextStep
Suse Linux
available open source OS.
Profiles may include:
local profiles
mandatory profiles
roaming profiles.
Screen management may include:
data projectors
multiple screens
screen frequency
screen resolution.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
install, upgrade and customise an operating system to user requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
stand-alone or networked personal computers
appropriate OS installation CD or recovery boot discs
drivers for connected devices
help-desk system
OS service packs
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate upgrading, installing and customising an OS
review candidate’s completed call documentation and task documentation
verbal or written questioning to determine candidate’s knowledge of OS problems, installs and upgrades.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaced By
State Code National Code Title Type
AUW77 ICTSAS518 Install and upgrade operating systems Unit of competency