Packaging Rules

12 units must be achieved.

3 core units
plus 9 elective units

A maximum of 4 elective units must be selected from Groups A and/or B
the remaining elective units can be selected from Groups C,D,E,F, G or H
A maximum of 2 electives may be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course
A maximum of 2 electives may be selected from units aligned to Advanced Diploma qualifications in any endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

BSBOHS404B Contribute to the implementation of strategies to control OHS risk
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective units of competency:

Group A (Claims management)

FNSISV507A Implement claim recovery procedures
FNSISV508A Review and advise on claims costs, policies and procedures
FNSISV510A Manage non-routine and complex claims
FNSISV511A Settle non-routine and complex claims
FNSISV512A Work with legal teams to resolve complex claims
FNSISV513A Provide decisions on legal liability and indemnity of a claim
FNSISV514A Review and update claim reserves in portfolio
FNSISV515A Evaluate and report on status of claims portfolio

Group B (Underwriting management)

FNSISV501A Issue contracts of insurance covering non-routine and complex situations
FNSISV502A Review operational performance of the portfolio
FNSISV504A Negotiate treaty reinsurance
FNSISV505A Determine risk rating for investment and insurance products

Group C (Tier 1 compliance)
FNSASICN503A Provide Tier 1 personal advice in general insurance
FNSASICO503A Provide Tier 1 general advice in general insurance

Group D (Client relationship management)

BSBCUS501C Manage quality customer service
FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers
FNSCUS502A Monitor client requirements
FNSCUS503A Review business performance
FNSCUS504A Manage premium customer relationships
FNSCUS505A Determine client requirements and expectations
FNSCUS506A Record and implement client instructions

Group E (Risk management)

FNSRSK501A Undertake risk identification
FNSRSK502A Assess risks
FNSISV503A Undertake post-loss risk management

Group F (Investigation)
FNSISV506A Investigate claims

Group G (Sales and marketing)

BSBSLS501A Develop a sales plan
FNSSAM501A Apply advanced selling techniques to selling of financial products and services
FNSSAM502A Assess market needs
FNSSAM503A Monitor market opportunities

Group H (General)

BSBRES401A Analyse and present research information
BSBSUS501A Develop workplace policy and procedures for sustainability
FNSIAD501A Provide appropriate services, advice and products to clients
FNSCUS402A Resolve disputes
FNSINC501A Conduct product research to support recommendations
FNSISV516A Allocate authorities and guidelines for distribution