Qualification Outline

Date retreived
22/07/2026 7:53 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of General Insurance

Diploma of General Insurance

Qualification
National Code:
FNS51115
State Code:
AWE4
TGA Status:
Replaced
DTWD Status:
Transition (Replaced)
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
25/03/2015
Approved Date
16/09/2015
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
670
Duration
2 Semesters
Current Release Number
3.00
Current Release Date
13/02/2018
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
3.00 13/02/2018 Current Approved
2.00 22/04/2015 Replaced Approved
1.00 25/03/2015 Replaced Approved
Description

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include claims management, investigation and portfolio management.

Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Schedule
Packaging Rules
Total number of units = twelve (12)
- two (2) core units plus
- ten (10) elective units

The elective units consist of:
- up to ten (10) from the electives below
- up to two (2) may be from a Diploma in any currently endorsed training package or accredited course
- up to two (2) may be from an Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units

The following two (2) units must be completed.

State Code National Code Title Hours Type
AUR82 FNSINC401 Apply principles of professional practice to work in the financial services industry 20 Unit of competency
AUR86 FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Unit of competency
2. Elective Units

Up to ten (10) units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUS20 FNSISV516 Allocate authorities and guidelines for distribution 80 Unit of competency
AUL69 BSBRES401 Analyse and present research information 40 Unit of competency
AUT00 FNSSAM501 Apply advanced selling techniques to selling of financial products and services 50 Unit of competency
BBH69 FNSINC504 Apply ethical frameworks and principles to make and act upon decisions 35 Unit of competency
AUS97 FNSSAM502 Assess market needs 60 Unit of competency
AUS85 FNSRSK502 Assess risks 40 Unit of competency
AUR89 FNSINC501 Conduct product research to support recommendations 80 Unit of competency
AUL09 BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control 40 Unit of competency
AUQ87 FNSCUS505 Determine client requirements and expectations 60 Unit of competency
AUS33 FNSISV505 Determine risk rating for investment and insurance products 50 Unit of competency
AUL34 BSBSLS501 Develop a sales plan 70 Unit of competency
AUQ81 FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers 80 Unit of competency
AUI86 BSBSUS501 Develop workplace policy and procedures for sustainability 50 Unit of competency
AUS15 FNSISV515 Evaluate and report on status of claims portfolio 50 Unit of competency
BBH97 FNSINC503 Identify situations requiring complex ethical decision making 35 Unit of competency
AUS18 FNSISV507 Implement claim recovery procedures 50 Unit of competency
AUS29 FNSISV506 Investigate insurance claims 60 Unit of competency
AUR99 FNSISV501 Issue contracts of insurance covering non-routine and complex situations 50 Unit of competency
AUS21 FNSISV510 Manage non-routine and complex claims 50 Unit of competency
AUQ95 FNSCUS504 Manage premium customer relationships 60 Unit of competency
AUM47 BSBCUS501 Manage quality customer service 50 Unit of competency
AUQ82 FNSCUS502 Monitor client requirements 40 Unit of competency
AUT13 FNSSAM503 Monitor market opportunities 30 Unit of competency
AUS13 FNSISV504 Negotiate treaty reinsurance 40 Unit of competency
AUR30 FNSIAD501 Provide appropriate services, advice and products to clients 120 Unit of competency
AUS40 FNSISV513 Provide decisions on legal liability and indemnity of a claim 60 Unit of competency
AUQ42 FNSASICO503 Provide Tier 1 general advice in general insurance 45 Unit of competency
AUQ33 FNSASICN503 Provide Tier 1 personal advice in general insurance 45 Unit of competency
AUQ89 FNSCUS506 Record and implement client instructions 60 Unit of competency
AUQ80 FNSCUS402 Resolve disputes 30 Unit of competency
AUS19 FNSISV508 Review and advise on claims costs, policies and procedures 60 Unit of competency
AUS14 FNSISV514 Review and update claim reserves in portfolio 40 Unit of competency
AUQ83 FNSCUS503 Review business performance 50 Unit of competency
AUS02 FNSISV502 Review operational performance of the portfolio 100 Unit of competency
AUS16 FNSISV511 Settle non-routine and complex claims 30 Unit of competency
AUS03 FNSISV503 Undertake post-loss risk management 100 Unit of competency
AUS94 FNSRSK501 Undertake risk identification 40 Unit of competency
AUS36 FNSISV512 Work with legal teams to resolve complex claims 80 Unit of competency
Replaces
State Code National Code Title Type
S727 FNS51110 Diploma of General Insurance Qualification
Replaced By
State Code National Code Title Type
BFX4 FNS51120 Diploma of General Insurance Qualification
No information
Entry Requirements

Nil.

Traineeships and Apprenticeships
No information