Unit of competency Outline

Date retreived
22/07/2026 10:54 AM AWST

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Monitor client requirements

Monitor client requirements

Unit of competency
National Code
FNSCUS502
State Code
AUQ82
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to collect and analyse client information, use it as the basis for determining the level of contact required and monitor and maintain the quality of the service provided.It applies to individuals who may use a range of specialised and managerial techniques to plan, monitor and review their work in any sector of the financial services industry.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine client needs
  • 1.1 Collect comprehensive information on clients using appropriate means and in compliance with guidelines
  • 1.2 Review records regularly to ensure information is current and maintain complete records of risks assessed and action taken
  • 1.3 Monitor effectiveness of guidelines and adjust as required
2. Establish communication with clients
  • 2.1 Apply service guidelines to determine level of client contact required
  • 2.2 Formalise communication where interests of organisation and client need to be protected
  • 2.3 Establish regular communication within guidelines and based on client needs
3. Identify and review information
  • 3.1 Identify and gather categories of information relevant to service provided
  • 3.2 Monitor business environment to identify need to amend information services, and establish mechanisms to select and filter information efficiently
  • 3.3 Determine and maintain information relevant to client requirements on an ongoing basis
No information
No information
Replaces
State Code National Code Title Type
D4096 FNSCUS502A Monitor client requirements Unit of competency
Replaced By
State Code National Code Title Type
OCI56 FNSCUS512 Monitor clients' financial requirements Unit of competency