Qualification Outline

Date retreived
22/07/2026 7:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of Banking Services Management

Diploma of Banking Services Management

Qualification
National Code:
FNS50920
State Code:
BFE9
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
01/07/2020
Approved Date
02/10/2020
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
595
Duration
2 Semesters
Current Release Number
1.00
Current Release Date
01/07/2020
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 01/07/2020 Current Approved
Description

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Licensing/Regulatory Information
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Schedule
Packaging Rules
Total number of units = twelve (12)
- five (5) core units plus
- seven (7) elective units of which:
- four (4) units must be selected from the electives listed below,
- three (3) units may be selected from the remaining listed electives or from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
1. Core Units

All five (5) units must be completed.

State Code National Code Title Hours Type
OBR53 FNSINC411 Conduct work according to professional practices in the financial services industry 25 Unit of competency
AUQ81 FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers 80 Unit of competency
OAE93 BSBSMB420 Evaluate and develop small business operations 50 Unit of competency
AUI60 BSBINM401 Implement workplace information system 40 Unit of competency
AUI44 BSBMGT502 Manage people performance 50 Unit of competency
2. Elective Units

At least four (4) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AUQ60 FNSBNK402 Align banking products with the needs of small business customers 60 Unit of competency
AUT00 FNSSAM501 Apply advanced selling techniques to selling of financial products and services 50 Unit of competency
BBH69 FNSINC504 Apply ethical frameworks and principles to make and act upon decisions 35 Unit of competency
AUS97 FNSSAM502 Assess market needs 60 Unit of competency
AUK09 BSBINN502 Build and sustain an innovative work environment 50 Unit of competency
OBR60 FNSRSK612 Determine and manage risk exposure strategies 55 Unit of competency
AUQ87 FNSCUS505 Determine client requirements and expectations 60 Unit of competency
AUS31 FNSORG503 Develop a resource plan 50 Unit of competency
AUI86 BSBSUS501 Develop workplace policy and procedures for sustainability 50 Unit of competency
AUQ63 FNSCRD402 Establish and maintain appropriate security 20 Unit of competency
AUL24 BSBMGT516 Facilitate continuous improvement 50 Unit of competency
AUI00 BSBMKG501 Identify and evaluate marketing opportunities 50 Unit of competency
BBH97 FNSINC503 Identify situations requiring complex ethical decision making 35 Unit of competency
AUK27 BSBSLS502 Lead and manage a sales team 40 Unit of competency
OBR61 FNSBNK511 Manage banking and service strategy for small business customers 80 Unit of competency
AUK69 BSBWOR501 Manage personal work priorities and professional development 50 Unit of competency
AUQ95 FNSCUS504 Manage premium customer relationships 60 Unit of competency
AUM47 BSBCUS501 Manage quality customer service 50 Unit of competency
AUQ64 FNSBNK502 Manage services in a Business Transaction Centre 60 Unit of competency
AUQ82 FNSCUS502 Monitor client requirements 40 Unit of competency
AUT13 FNSSAM503 Monitor market opportunities 30 Unit of competency
OBB09 BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes 30 Unit of competency
AUQ85 FNSCRD503 Promote understanding of the role and effective use of consumer credit 50 Unit of competency
AUQ70 FNSBNK503 Provide business advisory services within a financial services context 60 Unit of competency
AUG94 BSBMGT605 Provide leadership across the organisation 60 Unit of competency
AUQ89 FNSCUS506 Record and implement client instructions 60 Unit of competency
AUQ83 FNSCUS503 Review business performance 50 Unit of competency
Replaces
State Code National Code Title Type
AVX9 FNS50915 Diploma of Banking Services Management Qualification
Replaced By
State Code National Code Title Type
BHX4 FNS50922 Diploma of Banking Services Management Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
No information