Unit of competency Outline

Date retreived
22/07/2026 10:34 PM AWST

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Evaluate and develop small business operations

Evaluate and develop small business operations

Unit of competency
National Code
BSBSMB420
State Code
OAE93
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
27/09/2018
View on TGA
State Implementation and Classification
Approved Date
14/02/2019
Field of Education
080301 - Business Management
Original Release Date
14/02/2019
Nominal Hours
50
Description
This unit describes the skills and knowledge required to evaluate and develop small business operations. It applies to individuals who operate a small business which stands alone, or that is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to evaluating and developing business operations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Review and evaluate operational strategies and procedures
  • 1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives
  • 1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors
  • 1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria
  • 1.4 Develop operational KPIs that align with the business plan
  • 1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
2. Implement operational strategies and procedures
  • 2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets
  • 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible
  • 2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints
  • 2.4 Provide goods or services in accordance with established legal, ethical cultural and technical standards
  • 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible
  • 2.6 Apply quality procedures to address product or service and customer requirements
3. Evaluate business performance
  • 3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives
  • 3.2 Review and document systems and structures, with a view to more effectively supporting business performance
  • 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
  • 3.4 Update operational policies and procedures to incorporate corrective action
4. Review business operations
  • 4.1 Review and adjust business operations to increase business success, in accordance with business goals and objectives
  • 4.2 Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives
  • 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise
No information
No information
Replaces
State Code National Code Title Type
AUH72 BSBSMB405 Monitor and manage small business operations Unit of competency
Replaced By
State Code National Code Title Type
OCE80 BSBESB406 Establish operational strategies and procedures for new business ventures Unit of competency
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