Unit of competency Outline
Date retreived
23/07/2026 4:48 AM AWST
23/07/2026 4:48 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Establish operational strategies and procedures for new business ventures
Establish operational strategies and procedures for new business ventures
Unit of competency
National Code
BSBESB406
BSBESB406
State Code
OCE80
OCE80
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080301 - Business Management
Original Release Date
16/03/2021
Nominal Hours
40
Description
This unit describes the skills and knowledge required to develop and implement operational strategies and procedures for new businesses.The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Review operational strategies and procedures for business or new business venture
- 1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives
- 1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors
- 1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria
- 1.4 Develop operational key performance indicators (KPIs) that align to business plan
- 1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
2. Implement developed operational strategies and procedures
- 2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting KPIs or targets
- 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety according to business plan, incorporating new digital technologies where applicable
- 2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints
- 2.4 Provide products and/or services according to established legal, ethical cultural and technical standards
- 2.5 Provide products and/or services according to time, cost and quality specifications, and customer requirements, incorporating new digital technologies where applicable
- 2.6 Apply quality procedures to address product and/or service and customer requirements
3. Evaluate business performance
- 3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, according to business goals and objectives
- 3.2 Review and document systems and structures to support business performance
- 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of business quality system
- 3.4 Update operational policies and procedures to incorporate corrective action
4. Review business operations
- 4.1 Review and adjust business operations to increase business success, according to business goals and objectives
- 4.2 Research and implement new and emerging digital technologies into business operations according to business goals and objectives and workplace procedures
- 4.3 Research new business opportunities and adjust business goals and objectives as new opportunities arise
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAE58 | BSBSMB423 | Create a digital technology plan for small business | Unit of competency |
| AUJ63 | BSBFRA402 | Establish a franchise | Unit of competency |
| AUK19 | BSBFRA501 | Establish a franchise operation | Unit of competency |
| OAE93 | BSBSMB420 | Evaluate and develop small business operations | Unit of competency |
| AUL23 | BSBFRA502 | Manage a franchise operation | Unit of competency |
| AUJ07 | BSBFRA404 | Manage a multiple-site franchise | Unit of competency |
| AUM07 | BSBFRA505 | Manage closure of a franchise | Unit of competency |
| AUK36 | BSBFRA401 | Manage compliance with franchisee obligations and legislative requirements | Unit of competency |
| AUK83 | BSBFRA503 | Manage establishment of new sites or regions | Unit of competency |
| AUI50 | BSBIPR501 | Manage intellectual property to protect and grow business | Unit of competency |
| AUL14 | BSBFRA403 | Manage relationship with franchisor | Unit of competency |
| AUH00 | BSBFRA504 | Manage relationships with franchisees | Unit of competency |