Unit of competency Outline

Date retreived
22/07/2026 11:38 AM AWST

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Manage a multiple-site franchise

Manage a multiple-site franchise

Unit of competency
National Code
BSBFRA404
State Code
AUJ07
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
50
Description
This unit describes the skills and knowledge required to manage a multiple-site franchise.A multiple-site franchise refers to an agreement between a franchisor and a franchisee for the operation of the franchise across more than one site or region.It applies to franchisees operating under formal franchising agreements over multiple sites.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan for managing multiple-site franchise
  • 1.1 Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy
  • 1.2 Document policies and procedures to support strategies for managing a multiple-site franchise
  • 1.3 Determine and obtain physical resources to manage a multiple-site franchise
  • 1.4 Determine and document practices to manage a multiple-site franchise
  • 1.5 Design duplicate management systems for each site of operation under a multiple-site operation
2 Appoint staff for multiple-site franchise
  • 2.1 Select and recruit staff for a multiple-site franchise
  • 2.2 Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site
  • 2.3 Determine, document as an action plan, and implement learning needs of supervisors or managers
3 Implement plan for managing multiple-site franchise
  • 3.1 Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers
  • 3.2 Develop a monitoring plan for management of a multiple-site franchise
  • 3.3 Delegate tasks to supervisors or managers and followup to ensure completion
  • 3.4 Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation
  • 3.5 Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
  • 3.6 Design and implement schedule of activities to manage a multiple-site franchise
4 Monitor multiple-site franchise
  • 4.1 Monitor and implement plan for managing a multiple-site franchise
  • 4.2 Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise
  • 4.3 Identify and act on required interventions from monitoring process
  • 4.4 Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites
  • 4.5 Identify ongoing training needs for managers or supervisors and facilitate required training
5 Review management of multiple-site franchise
  • 5.1 Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
  • 5.2 Seek feedback and information from franchiser to inform review process
  • 5.3 Identify improvements in management of sites from review process
  • 5.4 Identify, communicate and implement improvements to managers or supervisors
  • 5.5 Monitor effectiveness of improvements
No information
No information
Replaces
State Code National Code Title Type
D0722 BSBFRA404B Manage a multiple site franchise Unit of competency
Replaced By
State Code National Code Title Type
OCE80 BSBESB406 Establish operational strategies and procedures for new business ventures Unit of competency
State Code National Code Title Type
AVT4 BSB40715 Certificate IV in Franchising Qualification
BAA2 SHB50216 Diploma of Salon Management Qualification