Unit of competency Outline
Date retreived
22/07/2026 8:49 PM AWST
22/07/2026 8:49 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage a multiple site franchise
Manage a multiple site franchise
Unit of competency
National Code
BSBFRA404B
BSBFRA404B
State Code
D0722
D0722
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/07/2014
Field of Education
080301 - Business Management
Original Release Date
09/07/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to manage a multiple site franchise.A multiple site franchise refers to an agreement between a franchisor and a franchisee for the operation of the franchise across more than one site or region.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Plan for managing multiple site franchise
- 1.1. Determine strategies for managing multiple site franchise operations in consultation with the franchisor and within the franchisor's multiple site policy
- 1.2. Document policies and procedures to support strategies for managing a multiple site franchise
- 1.3. Determine and obtain physical resources to manage a multiple site franchise
- 1.4. Determine and document practices to manage a multiple site franchise
- 1.5. Design duplicate management systems for each site of operation under a multiple site operation
2. Appoint staff for multiple site franchise
- 2.1. Select and recruit staff for a multiple site franchise
- 2.2. Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site
- 2.3. Determine, document as an action plan and implement learning needs of supervisors or managers
3. Implement plan for managing multiple site franchise
- 3.1. Communicate and clarify policies, procedures and practices to manage a multiple site franchise with supervisors or managers
- 3.2. Develop a monitoring plan for management of a multiple site franchise
- 3.3. Delegate tasks to supervisors or managers and follow-up to ensure completion
- 3.4. Develop networks with other franchisees and multiple site operators to inform best practice for multiple site operation
- 3.5. Develop a review process for evaluating effectiveness and efficiency of management of a multiple site franchise
- 3.6. Design and implement schedule of activities to manage a multiple site franchise
4. Monitor multiple site franchise
- 4.1. Monitor and implement plan for managing a multiple site franchise
- 4.2. Seek feedback from franchisor on effectiveness and efficiency of management of a multiple site franchise
- 4.3. Identify and act upon required interventions from monitoring process
- 4.4. Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites
- 4.5. Identify ongoing training needs for managers or supervisors and facilitate required training
5. Review management of multiple site franchise
- 5.1. Implement review process for evaluating effectiveness and efficiency of management of a multiple site franchise
- 5.2. Seek feedback and information from franchiser to inform review process
- 5.3. Identify improvements in management of sites from review process
- 5.4. Identify, communicate and implement improvements to managers or supervisors
- 5.5. Monitor effectiveness of improvements
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Physical resources may include:
access to email
courier systems
other physical resources that facilitate communication between sites and central operations unit
phone, fax and other electronic communication equipment
Practices may include:
meeting schedules
programmed visits
regular reporting via paper
using electronic bulletin boards and other means of communication for reporting purposes
workshops, product knowledge seminars, conferences and professional development programs
Relevant parties may include:
employed staff
franchisor representatives
managers or supervisors
Schedule of activities may include:
business activity
human resource information
problems arising during course of business operations
quality assurance issues, and test sampling and results
regular and cyclical reporting
stock levels and inventory control
training activity
turnover, income or expenses and other financial information
Interventions may include:
discipline of managers or supervisors
increased physical and human resources
information provided
seeking support from franchisor and accessing services available through franchisor
temporary assistance
training
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Physical resources may include:
access to email
courier systems
other physical resources that facilitate communication between sites and central operations unit
phone, fax and other electronic communication equipment
Practices may include:
meeting schedules
programmed visits
regular reporting via paper
using electronic bulletin boards and other means of communication for reporting purposes
workshops, product knowledge seminars, conferences and professional development programs
Relevant parties may include:
employed staff
franchisor representatives
managers or supervisors
Schedule of activities may include:
business activity
human resource information
problems arising during course of business operations
quality assurance issues, and test sampling and results
regular and cyclical reporting
stock levels and inventory control
training activity
turnover, income or expenses and other financial information
Interventions may include:
discipline of managers or supervisors
increased physical and human resources
information provided
seeking support from franchisor and accessing services available through franchisor
temporary assistance
training
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
implementing and reviewing strategy for all sites
documenting and monitoring plans for all sites
documenting interventions for all sites
knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment
Assessment must ensure:
access to business documentation
access to feedback from franchisor and managers or supervisors
access to an actual workplace or simulated environment
access to office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
oral or written questioning to assess knowledge of franchising arrangements
review of documentation outlining practices used to manage a multiple site franchise
evaluation of documented training needs for managers or supervisors.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
implementing and reviewing strategy for all sites
documenting and monitoring plans for all sites
documenting interventions for all sites
knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment
Assessment must ensure:
access to business documentation
access to feedback from franchisor and managers or supervisors
access to an actual workplace or simulated environment
access to office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
oral or written questioning to assess knowledge of franchising arrangements
review of documentation outlining practices used to manage a multiple site franchise
evaluation of documented training needs for managers or supervisors.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7022 | BSBFRA404A | Manage a multiple site franchise | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUJ07 | BSBFRA404 | Manage a multiple-site franchise | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D150 | BSB40707 | Certificate IV in Franchising | Qualification |
| S782 | SIB50210 | Diploma of Salon Management | Qualification |