Unit of competency Outline

Date retreived
22/07/2026 2:38 PM AWST

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Manage relationships with franchisees

Manage relationships with franchisees

Unit of competency
National Code
BSBFRA504
State Code
AUH00
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to manage relationships with franchisees.It applies to individuals with a well-established, sound theoretical knowledge base in franchising who are proficient in using a range of specialised technical and managerial techniques to establish, manage and maintain relationships with franchisees.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Establish relationship with franchisees
  • 1.1 Establish franchisee advisory council and other communication channels to link franchisee and franchisor to inform best practice and support franchisees and franchise operations
  • 1.2 Determine and implement own role on franchisee advisory council
  • 1.3 Determine and clarify own role and responsibilities as franchisor’s representative
  • 1.4 Establish schedule of contact with franchisees
  • 1.5 Hold initial meetings with franchisees to initiate ongoing relationships
  • 1.6 Discuss and clarify roles and responsibilities of franchisor and franchisee with franchisees at initial meetings
2 Facilitate customer service provision to franchisees
  • 2.1 Schedule and facilitate services to be provided to franchisees as per agreement
  • 2.2 Negotiate and facilitate needs for additional services
  • 2.3 Manage marketing or other cooperative funds according to documented agreements with franchisees
  • 2.4 Resolve problems arising in service provision with franchisees in line with documented complaint handling procedures as specified in the Franchising Code of Conduct
  • 2.5 Maintain currency of information relating to services provided through franchisor
3 Provide advice to franchisees
  • 3.1 Monitor business activity of franchisees
  • 3.2 Provide specific advice to franchisees through required training
  • 3.3 Clarify requests for advice from franchisees and provide appropriate responses
  • 3.4 Undertake research to inform advice to be provided
  • 3.5 Provide timely, accurate advice in a manner that promotes acceptance of that advice
  • 3.6 Ensure follow up with franchisee to ensure advice is understood and appropriate responses are made by franchisee
4 Review management of relationship with franchisees
  • 4.1 Monitor relationships with franchisees for customer satisfaction
  • 4.2 Review strategies and practices to manage relationship with franchisees to identify improvements
  • 4.3 Implement identified improvements in managing relationships with franchisees
No information
No information
Replaces
State Code National Code Title Type
D0726 BSBFRA504B Manage relationships with franchisees Unit of competency
Replaced By
State Code National Code Title Type
OCE80 BSBESB406 Establish operational strategies and procedures for new business ventures Unit of competency
State Code National Code Title Type
AVT2 BSB50515 Diploma of Franchising Qualification
AC908 BSBSS00038 Franchising Skill Set Skill set