Unit of competency Outline

Date retreived
22/07/2026 8:16 AM AWST

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Manage a franchise operation

Manage a franchise operation

Unit of competency
National Code
BSBFRA502
State Code
AUL23
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements. The unit applies to individuals who manage an existing franchise operation and who support franchisees through the management of relationships, reporting and legislative requirements and operation effectiveness. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Establish procedures for managing a franchise operation
  • 1.1 Determine obligations of both parties under franchising agreement
  • 1.2 Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements
  • 1.3 Develop and communicate reporting requirementsof franchisees
2 Implement procedures for managing a franchise operation
  • 2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements
  • 2.2 Identify instances of noncompliance and act upon them in conjunction with franchises
  • 2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission
  • 2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate
  • 2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct
3 Review a franchise operation
  • 3.1 Use monitoring of franchises to inform review process for franchise operation
  • 3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations
  • 3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises
No information
No information
Replaces
State Code National Code Title Type
D0724 BSBFRA502B Manage a franchise operation Unit of competency
Replaced By
State Code National Code Title Type
OCE80 BSBESB406 Establish operational strategies and procedures for new business ventures Unit of competency