Unit of competency Outline

Date retreived
22/07/2026 2:46 PM AWST

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Manage relationship with franchisor

Manage relationship with franchisor

Unit of competency
National Code
BSBFRA403
State Code
AUL14
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required by the franchisee to manage the business relationship with the franchisor.It applies to individuals who need to develop good working relationships with their franchisor within the Franchising Code of Conduct.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Establish relationship with franchisor
  • 1.1 Identify the franchisor’s representative/s or liaison person/s
  • 1.2 Identify communication channels with the franchisor’s representative/s or liaison person/s
  • 1.3 Establish schedule of contact with the franchisor’s representative/s or liaison person/s
  • 1.4 Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship
  • 1.5 Ensure participation in the franchisee advisory council meetings and relevant activities
2 Determine services available from franchisor
  • 2.1 Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor
  • 2.2 Establish schedule for accessing services of the franchisor
  • 2.3 Access services available through the franchisor according to schedule and as needs arise in the course of business operations
  • 2.4 Maintain currency of information relating to services available through the franchisor
3 Implement strategies for meeting franchisee’s financial obligations
  • 3.1 Identify franchisee’s financial obligations to the franchisor
  • 3.2 Develop and implement strategies and procedures to meet franchisee’ financial obligations
  • 3.3 Undertake planning to facilitate ongoing management of franchise
4 Resolve disputes with franchisor
  • 4.1 Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct
  • 4.2 Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure
  • 4.3 Resolve disputes and document courses of agreed action
  • 4.4 Implement agreed courses of action to resolve disputes
  • 4.5 Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor
No information
No information
Replaces
State Code National Code Title Type
D0721 BSBFRA403B Manage relationship with franchisor Unit of competency
Replaced By
State Code National Code Title Type
OCE80 BSBESB406 Establish operational strategies and procedures for new business ventures Unit of competency