Unit of competency Outline

Date retreived
22/07/2026 4:19 PM AWST

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Develop and nurture relationships with clients, other professionals and third party referrers

Develop and nurture relationships with clients, other professionals and third party referrers

Unit of competency
National Code
FNSCUS501
State Code
AUQ81
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
80
Description
This unit describes the skills and knowledge required to communicate and network with a wide range of people, internal and external to the organisation, to increase efficiency, build continuing relationships and improve sales.It applies to individuals who are responsible for relationship development and may use a range of specialised and managerial techniques to engage with others. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop professional business relationships
  • 1.1 Conduct all dealings with clients, professionals and other third parties professionally in accordance with organisational policy and procedures, and legislative, regulatory and professional codes of practice
  • 1.2 Develop and maintain positive relationships using organisation's social, business and ethical standards
  • 1.3 Carry out dealings with colleagues, clients and other parties effectively and with respect to confidentiality
  • 1.4 Adjust interpersonal styles and methods to needs and situation of other parties
2. Build and maintain business networks and relationships
  • 2.1 Develop and maintain business and professional networks and other relationships to benefit organisation
  • 2.2 Identify and cultivate relationships using business and professional networks to promote and market organisation
  • 2.3 Expand and enhance reputation of organisation in cooperation with other professionals and third parties, and identify new and improved business practices
3. Nurture relationships and build on referral business for the long term
  • 3.1 Follow up referral business using appropriate communication channels to find and secure new business relationships
  • 3.2 Identify referral needs quickly and provide information about organisation’s relevant products and services
  • 3.3 Organise interview with referral business where needs can be met, or identify other sources of information that may assist clients.
No information
No information
Replaces
State Code National Code Title Type
D4095 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers Unit of competency
Replaced By
State Code National Code Title Type
OCI62 FNSCUS511 Develop and maintain professional relationships in financial services industry Unit of competency