Qualification Outline
22/07/2026 6:00 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Banking Services Management
Diploma of Banking Services Management
FNS50922
BHX4
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 15/06/2022 | Current | Approved |
Description
This qualification reflects a range of roles with team and business result responsibilities in customer contact centres or retail and/or commercial financial services environments within banking or other deposit-taking institutions. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- five (5) core units plus
- seven (7) elective units, of which:
- at least four (4) must be from the elective units listed below
- up to three (3) may be from the remaining listed elective units or from any currently endorsed Certificate IV or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units
All five (5) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBR52 | FNSFMK515 | Comply with financial services regulation and industry codes of practice | 40 | Unit of competency |
| OBR53 | FNSINC411 | Conduct work according to professional practices in the financial services industry | 25 | Unit of competency |
| OCI62 | FNSCUS511 | Develop and maintain professional relationships in financial services industry | 45 | Unit of competency |
| OCF92 | BSBLDR522 | Manage people performance | 65 | Unit of competency |
| OCI02 | FNSCUS513 | Review business performance | 50 | Unit of competency |
2. Elective Units
At least four (4) units must be chosen from the elective units listed below. Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFE9 | FNS50920 | Diploma of Banking Services Management | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships