Unit of competency Outline

Date retreived
22/07/2026 11:35 AM AWST

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Record and implement client instructions

Record and implement client instructions

Unit of competency
National Code
FNSCUS516
State Code
OCI50
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
04/11/2020
View on TGA
State Implementation and Classification
Approved Date
11/03/2021
Field of Education
080501 - Sales
Original Release Date
11/03/2021
Nominal Hours
60
Description
This unit describes the skills and knowledge required to record and implement instructions regarding financial investments from a range of clients. It also covers the provision of client after sales service.The unit applies to those who provide responsibility for their own and others’ work outcomes. The client instructions to be implemented may come from financial advisers, or from shareholders, financial organisations, stockbrokers, trustees, agents and intermediaries.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish client instructions
  • 1.1 Identify client, and obtain client objectives, requirements and expectations according to organisational policies and procedures
  • 1.2 Confirm instructions according to best practice principles and policies and procedures
  • 1.3 Analyse client information to identify marketing strategies and communication methods available within organisation that best suit client and client needs
  • 1.4 Consult authorised representative and agree to instructions, and implementation strategies, actions, and communication methods to be used when implementing client instructions
  • 1.5 Document agreed client instructions and communication methods according to organisational policies and guidelines, legislative and confidentiality requirements, and industry codes of practice
2. Implement client instructions
  • 2.1 Review and monitor terms and conditions of agreed financial options and investment strategies for consistency with client instructions
  • 2.2 Monitor and review agreed implementation strategies and actions, and confirm their compliance with client instructions
  • 2.3 Update required stakeholders on the implementation and administration of agreed investment strategies and instructions
  • 2.4 Confirm that no breaches of agreement or anomalies occur
  • 2.5 Report and document changes to financial markets where required and according to legislative and organisational requirements, and guidelines where appropriate
3. Establish after sales service procedures
  • 3.1 Review client documentation and information and determine areas where additional after sales service can be provided
  • 3.2 Use identified marketing strategies to communicate potential additional after sales service to authorised representative
  • 3.3 Provide agreed additional after sales service based on authorised representative’s confirmation of client agreement
  • 3.4 Identify and address areas of client dissatisfaction according to organisational procedures, legislative and confidentiality requirements, and industry codes of practice
No information
No information
Replaces
State Code National Code Title Type
AUQ89 FNSCUS506 Record and implement client instructions Unit of competency