Unit of competency Outline
Date retreived
23/07/2026 4:59 AM AWST
23/07/2026 4:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate continuous improvement
Facilitate continuous improvement
Unit of competency
National Code
BSBSTR502
BSBSTR502
State Code
OCE23
OCE23
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080317 - Quality Management
Original Release Date
16/03/2021
Nominal Hours
55
Description
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish systems and processes
- 1.1 Identify current systems and processes that facilitate continuous improvement
- 1.2 Identify and define improvement needs and opportunities for the organisation
- 1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders
- 1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes
- 1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities
- 1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities
- 1.7 Establish processes that confirm team members are informed about continuous improvement outcomes
2. Monitor and adjust performance strategies
- 2.1 Confirm relevant systems and processes meet organisation sustainability requirements
- 2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems
- 2.3 Coach individuals and teams to implement and support continuous improvement systems and processes
- 2.4 Identify and evaluate ways in which planning and operations could be improved
- 2.5 Make recommendations and communicate strategies to relevant stakeholders
3. Manage opportunities for further improvement
- 3.1 Evaluate outcomes and identify opportunities for improvement
- 3.2 Seek feedback from relevant stakeholders on systems and processes
- 3.3 Identify other areas for improvement and document feedback for future planning
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUJ39 | BSBCUE501 | Develop business continuity strategy | Unit of competency |
| AUL24 | BSBMGT516 | Facilitate continuous improvement | Unit of competency |