Qualification Outline
Date retreived
22/07/2026 10:13 AM AWST
22/07/2026 10:13 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Automotive (Sales - Automotive Aftermarket)
Certificate II in Automotive (Sales - Automotive Aftermarket)
Qualification
National Code:
AUR21999
AUR21999
State Code:
E123
E123
TGA Status:
Deleted
Deleted
DTWD Status:
Archived
Archived
National Endorsed, State Implementation and Classification
Field of Education
0805 - Sales And Marketing
Original TGA Release Date
13/09/1999
Approved Date
13/11/2000
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
351
Duration
Unspecified
Current Release Number
1.00
Current Release Date
13/09/1999
VET Act Conditions
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 13/09/1999 | Current | Archived |
Description
Schedule
1. CORE
Core units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E1315 | AUR70314A | Contribute to workplace communication | 18 | Unit of competency |
| W1545 | AUR70421B | Establish relations with customers | 18 | Unit of competency |
| W1346 | AUR70125B | Follow workplace Occupational Health and Safety requirements | 18 | Unit of competency |
| W1544 | AUR70278B | Use and maintain workplace tools and equipment | 18 | Unit of competency |
2. CORE
Compulsory Stream
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C0030 | BSAENT201A | Apply knowledge of enterprise to promote its products and services | 30 | Unit of competency |
| E1220 | AUR41303A | Apply sales procedures | 36 | Unit of competency |
| E1206 | AUR37827A | Identify automotive parts/ components | 54 | Unit of competency |
| W1537 | AUR52327B | Identify, clarify and resolve problems | 28 | Unit of competency |
| E1204 | AUR37637A | Maintain stock control | 36 | Unit of competency |
| C0004 | BSAENT302A | Process client complaints to ensure the goals of the enterprise are met | 20 | Unit of competency |
| C0003 | BSAENT301A | Provide information & advice regarding the products/services of the enterprise to meet client needs | 15 | Unit of competency |
3. ELECTIVES
To meet the requirements of this qualification, the learner must select 3 competency standard units, aligned to the enterprise needs, from AUR99, or any other nationally endorsed Training Package. Pre-requisite competency standards units for selected elective will count as an elective competency unless in the compulsory stream competencies units. Listed below are sample competency units that may meet the needs of the enterprise.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| E1225 | AUR41803A | Apply legal requirements relating to product sales | 12 | Unit of competency |
| W1542 | AUR62807B | Build customer relations | 18 | Unit of competency |
| E1272 | AUR50109A | Clean fittings and fixtures | 18 | Unit of competency |
| W1543 | AUR63037B | Maintain customer feedback system | 18 | Unit of competency |
| E1208 | AUR38038A | Plan and organise stock | 30 | Unit of competency |
| E1209 | AUR38150A | Present stock and sales area | 18 | Unit of competency |
| E1233 | AUR42621A | Promote products and services | 18 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 3417 | 1226 | Certificate II in Automotive (Sales) | Accredited course |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| W209 | AUR21105 | Certificate II in Automotive Sales | Qualification |
VET Info Notes
NOTE:
This qualification includes a number of electives, each with different nominal
hours. The total hours of this qualification can therefore vary depending on
the electives selected.
This training program is a representation of the qualification AUR21999 taken
from the Automotive Training Package AUR99
which should be consulted for full descriptions of requirements. AUR99 is
accredited until 30/08/2002.
1. This qualification is the copyright of The Australian National Training
Authority. RTOs who wish to deliver
this qualification must be registered by their State accrediting body.
2. Further information on this qualification is contained in the Training
Package available from
Australian Training Products Ltd, Tel: (03) 9630 9836.
3. This qualification was entered on to the CMS by the Training Products
and Information Services 20/10/00.
This qualification includes a number of electives, each with different nominal
hours. The total hours of this qualification can therefore vary depending on
the electives selected.
This training program is a representation of the qualification AUR21999 taken
from the Automotive Training Package AUR99
which should be consulted for full descriptions of requirements. AUR99 is
accredited until 30/08/2002.
1. This qualification is the copyright of The Australian National Training
Authority. RTOs who wish to deliver
this qualification must be registered by their State accrediting body.
2. Further information on this qualification is contained in the Training
Package available from
Australian Training Products Ltd, Tel: (03) 9630 9836.
3. This qualification was entered on to the CMS by the Training Products
and Information Services 20/10/00.
Entry Requirements
No information
Traineeships and Apprenticeships