Customer Service Skill Set

Skill set Outline

Date retreived
22/07/2026 8:58 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Skill set

National Code
—

State Code
AE375

TGA Status
N/A

DTWD Status
Deleted

Associated Qualification

Certificate III in Hospitality

National Code
SIT30616

State Code
AZT7

TGA Status
Replaced

DTWD Status
Replaced

National Endorsed, State Implementation and Classification

AQF Level

Statement of Attainment at Certificate III Level

Field of Education

1101 - Food And Hospitality

Skillset Type

State

Original TGA Release Date

11/11/2020

Current Release Date

11/11/2020

Current Release Number

1.00

Approved Date

12/11/2020

Transition Date

10/06/2023

Nominal Hours

Duration

1 Semester

Releases

Release Version	Release Date	TGA Status	DTWD Status
1.00	11/11/2020	N/A	Approved

Pathway Information

Licensing / Regulatory Information

Skill Set Entry Requirements

There are no entry requirements for this qualification.

Target Group

Suggested words for statement of attainment

General notes

Schedule

State Code	National Code	Title	Hours	Type
OBP25	HLTINFCOV001	Comply with infection prevention and control policies and procedures	30	Unit of competency
AWQ68	SITXCCS006	Provide service to customers	25	Unit of competency
AWQ66	SITXCOM002	Show social and cultural sensitivity	20	Unit of competency

Replaces

State Code	National Code	Title	Type
AE134		Customer Service Skill Set	Skill set
AE146		Customer Service Skill Set (Fee Free)	Skill set