Skill set Outline
Date retreived
22/07/2026 9:03 PM AWST
22/07/2026 9:03 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Technical Help Desk Support Skill Set
Technical Help Desk Support Skill Set
Skill set
National Code
ICTSS00075
ICTSS00075
State Code
AD366
AD366
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
14/01/2016
Current Release Date
14/01/2016
Current Release Number
1.00
Approved Date
22/12/2017
Transition Date
30/08/2020
Nominal Hours
95
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 14/01/2016 | Current | Approved |
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
A Current Qualification Release or associated Course does not exist.
Target Group
Suggested words for statement of attainment
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWC72 | ICTWOR307 | Collect and analyse technical information | 25 | Unit of competency |
| AUX02 | ICTSAS305 | Provide ICT advice to clients | 35 | Unit of competency |
| AWC73 | ICTWOR306 | Resolve technical enquiries using multiple information systems | 35 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AD983 | ICTSS00092 | Technical Help Desk Support Skill Set | Skill set |