Unit of competency Outline

Date retreived
22/07/2026 12:16 PM AWST

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Collect and analyse technical information

Collect and analyse technical information

Unit of competency
National Code
ICTWOR307
State Code
AWC72
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
13/09/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
25
Description
This unit describes the skills and knowledge required to investigate a technical situation involving the collection and analysis of information from a variety of sources, including interviews and database systems. The technical situation under investigation may be the result of a fault or failure of a product, service or process.It applies to individuals who undertake investigations. It may involve a degree of autonomy and some accountability for the quality of outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Obtain recorded information
  • 1.1 Apply all relevant legislation, codes, regulations and standards in analysis process
  • 1.2 Verify situation to be investigated and identify appropriate sources of information for this situation
  • 1.3 Obtain relevant information from computer systems and analyse and record information
2. Conduct simple interview
  • 2.1 Select interviewees with correct information about matter being investigated and select interview process to suit circumstances of interviewee
  • 2.2 Prepare for interview by performing preliminary research
  • 2.3 Develop interview questions to identify key points for effective interview
  • 2.4 Inform interviewee how the information will be used and observe their right to privacy
  • 2.5 Conduct interview using effective listening and questioning techniques, and focus interviewee on information relevant to matter being investigated
  • 2.6 Record information obtained in interview
3. Analyse information
  • 3.1 Analyse critical information by reviewing situation being investigated
  • 3.2 Distinguish between factual information and assumptions, and make deductions based on factual critical information
  • 3.3 Incorporate assumptions into reasoning process where it assists in forming valid inferences
  • 3.4 Analyse inferences from those deductions and assumptions, and produce resolution of situation being investigated
4. Implement outcomes of analysis
  • 4.1 Identify practical actions based on inferences arising from analysis process
  • 4.2 Implement practical actions to resolve situation
  • 4.3 Review outcomes of practical action by assessing their impact on situation
No information
No information
Replaces
State Code National Code Title Type
D3528 ICTWOR3232A Collect and analyse technical information Unit of competency