Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quality procedures
Quality procedures may be:
contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures, and adopted or specifically prepared standards
Quality inspections
Quality inspections may include:
periodic inspection during the job or observation at completion of the job to ensure all ordered parts have been fitted, components used meet manufacturer/component supplier specifications, invoicing complies with service/repair/parts order and contains sufficient details of labour and/or components used, reported and diagnosed problems have been confirmed as rectified via test procedures and presentation of the vehicle or equipment after service/repair meets manufacturer and enterprise standards
Legislative requirements
Legislative requirements may include:
state/territory WHS legislation, manufacturer/ component supplier specifications and safe operating procedures
environmental requirements, manual handling procedures and insurance requirements
Performance indicators
Performance indicators are to account for:
issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach
Loss and damage incidents
Loss and damage incidents may include:
personal injury, and loss and damage of plant, equipment and materials
Communications
Communications may be:
verbal, written or by telephone or electronic means
Information/documents
Information/documents may include:
manufacturer/component supplier specifications, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets (MSDS) and HAZCHEM information

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
observing safety procedures and requirements
communicating effectively with others involved in or affected by the work
identifying and assessing hazardous situations and rectifying, or reporting to the relevant persons
applying WHS policies and procedures
identifying quality procedures
inspecting work undertaken by others
applying quality standards to work
communicating improvements
processing recommendations for change.
Context of and specific resources for assessment
This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies
Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures
The prescribed outcome must be able to be achieved without direct supervision
The competence should be assessed within the context of the qualification being sought
The following should be made available:
a workplace or simulated workplace
situations requiring inspections of technical quality
worksite or equivalent instructions on quality working practices and/or standards
computer hardware and software, access to electronic communication
access to information.
Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements
Evidence of being able to:
access, interpret and apply service information
identify inspection requirements
use service tooling and equipment
observe safety procedures and requirements
provide customer service
prepare service reports
communicate with customers orally and in writing
maintain workplace documents.