Elements and Performance Criteria

Work involved includes all RS&R
Quality procedures may be contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures, and adopted or specifically prepared standards
Quality inspections may include periodic inspection during the job or observation at completion of the job to ensure all ordered parts have been fitted, components used meet manufacturer/component supplier specifications, invoicing complies with service/repair/parts order and contains sufficient details of labour and/or components used, reported and diagnosed problems have been confirmed as rectified via test procedures and presentation of the vehicle or equipment after service/repair meets manufacturer and enterprise standards

Legislative requirements
State/Territory OH&S legislation, manufacturer/ component supplier specifications and safe operating procedures
work is carried out in accordance with legislative obligations (including environmental requirements), manual handling procedures and insurance requirements
work requires individuals to demonstrate discretion, judgement and problem-solving skills in managing own work activities and contributing to a productive team environment
work is carried out in accordance with award provisions
Performance indicators are to account for issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a "right first time" approach
Competence may be demonstrated in a workplace environment or simulated workplace
Loss and damage incidents may include personal injury, and loss and damage of plant, equipment and materials
Communications may be verbal, written or by telephone or electronic means

Manufacturer/component supplier specifications, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets and HAZCHEM information

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

observing safety procedures and requirements
communicating effectively with others involved in or affected by the work
identifying and assessing hazardous situations and rectifying, or reporting to the relevant persons
applying OH&S policies and procedures
identifying quality procedures
inspecting work undertaken by others
applying quality standards to work
communicating improvements
processing recommendations for change

Underpinning knowledge

A working knowledge of:

quality systems in a workplace
common automotive terminology
vehicle safety requirements
work planning processes
OH&S regulations/requirements, equipment, material and personal safety requirements
enterprise quality systems and procedures
worksite environmental control measures
worksite reporting procedures

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Research and interpretive skills sufficient to locate, interpret and apply manufacturer procedures, workplace policies and procedures
Analytical skills required for the identification and analysis of technical information
(Level 3)

Communicate ideas and information
Plain English literacy and communication skills in relation to dealing with others involved in the work
Questioning and active listening skills, for example when obtaining information of technical quality working practices
(Level 3)

Plan and organise activities
As applied to own work activities, including making good use of time and resources, sorting out priorities and monitoring own performance
(Level 3)

Work with others and in a team
Interacting effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal
(Level 3)

Use mathematical ideas and techniques
Such as number and space and techniques, estimation and approximation, for practical purposes
(Level 2)

Solve problems
Capacity to apply problem-solving strategies in purposeful ways, both in situations where the problem and the desired solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome
(Level 3)

Use technology
Combine the physical and sensory skills needed to operate equipment with understanding of scientific and technological principles needed to explore and adapt systems
(Level 2)

Context of, and specific resources for assessment
This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies
Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures
The prescribed outcome must be able to be achieved without direct supervision
The competence should be assessed within the context of the qualification being sought

Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Evidence of being able to:

access, interpret and apply service information
identify inspection requirements
use service tooling and equipment
observe safety procedures and requirements
provide customer service
prepare service reports
communicate with customers orally and in writing
maintain workplace documents

Specific resource requirements for this unit

The following should be made available:

a workplace or simulated workplace
situations requiring inspections of technical quality
worksite or equivalent instructions on quality working practices and/or standards
computer hardware and software, access to electronic communication
access to information