Unit of competency Outline

Date retreived
22/07/2026 7:51 PM AWST

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Provide technical advice to customers

Provide technical advice to customers

Unit of competency
National Code
MSFSF3013
State Code
WI642
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
10/12/2013
View on TGA
State Implementation and Classification
Approved Date
19/06/2014
Field of Education
080501 - Sales
Original Release Date
19/06/2014
Nominal Hours
48
Description
This unit of competency covers providing advice to customers on a range of technical issues that impact on soft furnishing types, uses and installation issues, including wall structures, interior design principles, motorisation, energy conservation and interpretation of architectural drawings.Licensing, legislative or certification requirements may apply to this unit and relevant state/territory and local government agencies should be consulted to determine any necessary certification or licensing for undertaking technical advisory work. Access to construction sites requires certification of general induction training specified by the National Code of Practice for Induction for Construction Work (ASCC 2007).
Notes
Elements and Performance Criteria
1 Identify customer requirements
  • 1.1 Questioning techniques are applied to determine the nature of customer requirements
  • 1.2 Potential site problems or site-specific requirements are identified
2 Access and interpret information
  • 2.1 All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer
  • 2.2 Information on options that potentially meet the customer's requirements is accessed and interpreted
3 Provide advice to customer
  • 3.1 Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated
  • 3.2 Information on available options relating to products, techniques or solutions is provided to the customer
  • 3.3 Features, benefits, limitations and safety implications relating to available options are explained to the customer
  • 3.4 The customer is advised to seek specialist advice, where warranted
No information
No information
Replaces
State Code National Code Title Type
W8784 LMFSF3014B Provide technical advice to customers Unit of competency