Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Unit scope
This unit covers work involving providing advice to customers in relation to technical issues that impact of soft furnishings, including wall structures, interior design, motorisation, energy conservation and architectural drawings
Unit context
OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent
Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements
Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment
Tools and equipment may include:
measuring and calculating equipment, including tapes, rulers, calculators, computers
Materials may include:
product and fabric samples
visual aids (photographs, magazines, trade brochures, sketches, etc.)
technical drawings
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information and procedures
Workplace procedures relating to customer service
Product manufacturer specifications and operational procedures
Work instructions, including job sheets, plans, drawings and designs
Workplace procedures relating to reporting and communication

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence
Interpret work order and locate and apply relevant information
Interpret plans, drawings and work instructions
Select and use tools and equipment appropriate to the task
Provide advice to customers on three occasions with each involving a different central subject
Follow work instructions, operating procedures and inspection practices to:
complete required workplace documentation
gather and interpret information on customer requirements and needs
minimise the risk of injury to self and others
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment
Identify safe handling practices for equipment, products and materials

Resource implications
Sample products, visual aids, tools and equipment.

Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of assessment
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.