Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Scope of advice

This unit covers work involving providing advice to customers in relation to technical issues that impact of soft furnishings, including wall structures, interior design, motorisation, energy conservation and architectural drawings

Unit context

OH&S requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment

Tools and equipment may include:
measuring and calculating equipment, including tapes, rulers, calculators, computers

Materials may include:
product and fabric samples
visual aids (photographs, magazines, trade brochures, sketches, etc.)
technical drawings

Personal protective equipment

Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures

Workplace procedures relating to customer service

Product manufacturers' specifications and operational procedures

Work instructions, including job sheets, plans, drawings and designs

Workplace procedures relating to reporting and communication

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Interpret work order and locate and apply relevant information
Interpret plans, drawings and work instructions
Select and use tools and equipment appropriate to the task
Provide advice to customers on three occasions with each involving a different central subject
Follow work instructions and operating procedures to:
gather and interpret information on customer requirements and needs
complete required workplace documentation
minimise the risk of injury to self or others
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment
Identify safe handling practices for equipment, products and materials

Underpinning Knowledge
Interpretation of plans, drawings and work sheets
Interior design principles
Types of motorisation
Energy conservation methods
Types of wall and ceiling construction
Identification of equipment, processes and procedures

Underpinning Skills
Information. Collect, organise and understand information related to work orders, and current trends and styles in interior decoration
Communication. Communicate ideas and information to enable confirmation of requirements and specifications, co-ordination of ideas with customers, and the gaining of the customer's confidence
Planning. Plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any back tracking, advisory services
Teamwork. Work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity
Mathematical ideas and techniques. Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Solve problems. Apply analytical techniques to many customers' requirements with preferred options
Use of technology. Use workplace technology related to locating and analysing options for the client

Resource Implications
Sample products, visual aids, tools and equipment.

Method of Assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of Assessment
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.

Key Competency Levels
NB:These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
There are three levels available:
Level 1 where work is within set conditions and process
Level 2 where the management or facilitation of conditions or process is exercised; and
Level 3 where the design and/or development of conditions or process is required
Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(2)

Solving problems
(2)

Using technology
(1)